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Acton ACT
50 km
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jobs in Acton ACT
100+ jobs - since yesterday
Integrated Logistics Support (ILS) Officer - Land C4 Capability System
Downer Group
Canberra ACT
Assistant Director - Media | Full-time Permanent
Canberra Health Services
Canberra ACT
Gym membership
Employee assistance program
Salary packaging
Onsite gym
Houseperson (Canberra, ACT)
silk
Canberra ACT
On-the-job training
Parts Manager- Audi Centre Canberra (Full Time)
Jowett Motor Group
Phillip ACT 2606
Parental leave
Employee assistance program
Company car
General Manager - Holt
RFBI
Canberra ACT 2600
Salary packaging
ACTAS Calltaker Quality Assurance (QTQA) Officer | Full-time Temporary
Justice and Community Safety
Canberra ACT
Business Manager - EL 1
Australian Taxation Office
Canberra ACT
Executive Teacher Mathematics and Science - Aunty Agnes Shea High School | Full-time Permanent
Education
Canberra ACT
Registrar EA/Project Coordinator
Australian National University
Canberra ACT 2601
Social Media Officer (Band 5 and Band 6)
Australian Federal Police (AFP)
Canberra ACT
Parental leave
Annual leave
Front of House Manager
Yarralumla Play Station
Canberra ACT 2600
Duty Manager - Canberra CBD
Often responds within 1 day
ALDI Stores
Canberra ACT 2601
Parental leave
Health insurance
Employee assistance program
Temporary Traffic Management Implementer | Full-time Temporary
City and Environment
Canberra ACT
GSSP Partner Business Manager (PBM)
SAP
Canberra ACT 2600
Referral program
Used Car Valuer/Buyer - Canberra BMW (Full-Time)
Jowett Motor Group
Phillip ACT 2606
Parental leave
Employee assistance program
Company car
Fresh Convenience Manager
Woolworths Supermarkets
Queanbeyan NSW
Parental leave
Full Time Store Manager | Prouds Canberra
Prouds
Canberra ACT 2601
Employee discount
Assistant Director, Legal and Privacy - Net Zero Economy Authority
Australian Government
Canberra ACT 2600
DISP Security Manager
Google
Canberra ACT
Service Product Lead
Often responds within 1 day
Datacom
Canberra ACT 2601
Retail Department Leader
Officeworks
Fyshwick ACT
Store Manager
L'épi Artisan Bakery
Canberra ACT
Free food
Employee discount
CEX - Sales Assistant
CeX
Greenway ACT 2900
Employee discount
Barista - Mountain Creek Bakery
L'épi Artisan Bakery
Forrest ACT 2603
Professional development assistance
Employee discount
Salary packaging
Behaviour Support Practitioner
Transform Life
Canberra ACT
Travel reimbursement
People also searched:
Employers: Post a Job
Datacom
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of technology to innovate and grow.
About the Role (your why)
We are seeking a Service Product Manager to join our team and play a key role in shaping, growing, and commercializing Datacom’s Service Operations portfolio.
This role is responsible for developing and managing a portfolio of IT services across their full lifecycle, from strategy and planning through to go-to-market execution and in-life performance. You will work across the business to transform operational service capabilities into clear, market-facing products that deliver customer value, support sales success, and achieve growth and profitability targets, and assisting with pre-sales as needed.
As a Service Product Manager, you will engage closely with customers, sales, presales, delivery, and practice teams to understand market needs, define compelling value propositions, and ensure services are positioned competitively. Through strong commercial acumen, stakeholder influence, and data-driven insight, you will advocate for your service portfolio and drive continuous improvement across its performance and relevance.
What you’ll do
As a Service Product Manager, you will be focused on:
Establishing and maintaining the vision, objectives, roadmap, and plans for a portfolio of IT services aligned to Datacom’s broader strategy.
Engaging with customers, sales teams, and industry stakeholders to gather market insights and identify new growth opportunities.
Translating customer needs and market demand into clear product strategy, service design, and actionable roadmaps.
Managing commercial frameworks including pricing, packaging, and cost models to support growth and margin targets.
Defining target market segments and ensuring services are positioned competitively using Datacom’s delivery models.
Developing and articulating clear customer value propositions for services within the portfolio.
Creating sales enablement and go-to-market assets such as service descriptions, solution briefs, and presentation material.
Supporting go-to-market execution in partnership with Sales, Presales, and Marketing teams.
Providing subject matter expertise and central coordination for presales opportunities within the Service Operations portfolio.
Establishing and tracking portfolio performance using commercial and operational KPIs including revenue, margin, and customer adoption.
Managing the full service product lifecycle, including enhancement, evolution, and retirement decisions based on performance and feedback.
Ensuring health and safety responsibilities are upheld in line with Datacom policies.
We are an agile company and this role will continue to evolve in response to customer needs, market changes, and strategic priorities.
What you’ll bring
Required experience
5+ years’ experience in Product Management, Service Management, or a related role within the IT services industry.
Proven experience transforming technical services or internal practices into sellable, packaged service offerings.
Strong understanding of commercial product management, including pricing, packaging, and P&L mechanics.
Deep understanding of ITIL or IT Service Management frameworks in an enterprise context.
Experience developing and executing go-to-market strategies in collaboration with sales and presales teams.
Strong stakeholder management and influencing skills across technical, operational, and commercial teams.
Excellent communication skills with the ability to clearly articulate value and strategy.
Nice to have
Relevant tertiary qualification in Business, IT, Engineering, Science, Economics, or a related discipline.
Product Management or Human-Centred Design training.
ITIL v3 or v4 Foundation certification.
Experience working in a large, matrixed IT services organisation.
Exposure to data analytics or design thinking methodologies.
Familiarity with hybrid onshore and offshore delivery models.
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have maintained a dynamic, agile, small business feel that is often diluted in larger organisations. It’s our people who give Datacom its unique culture and energy, something you will notice from the moment you join.
We care about our people and offer a range of benefits including flexible working, professional development opportunities, social events, and supportive team environments. You will be encouraged to learn, grow your career, and bring your true self to work.
We work with some of the largest enterprise and public sector organisations across Australia and New Zealand, solving complex challenges and delivering meaningful outcomes. Datacom is committed to being an inclusive and welcoming workplace where everyone feels supported, valued, and able to do their best work.
Start of main content
Job title, keywords or company
Acton ACT
50 km
Last 24 hours
filter
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
jobs in Acton ACT
100+ jobs - since yesterday
Integrated Logistics Support (ILS) Officer - Land C4 Capability System
Downer Group
Canberra ACT
Assistant Director - Media | Full-time Permanent
Canberra Health Services
Canberra ACT
Gym membership
Employee assistance program
Salary packaging
Onsite gym
Houseperson (Canberra, ACT)
silk
Canberra ACT
On-the-job training
Parts Manager- Audi Centre Canberra (Full Time)
Jowett Motor Group
Phillip ACT 2606
Parental leave
Employee assistance program
Company car
General Manager - Holt
RFBI
Canberra ACT 2600
Salary packaging
ACTAS Calltaker Quality Assurance (QTQA) Officer | Full-time Temporary
Justice and Community Safety
Canberra ACT
Business Manager - EL 1
Australian Taxation Office
Canberra ACT
Executive Teacher Mathematics and Science - Aunty Agnes Shea High School | Full-time Permanent
Education
Canberra ACT
Registrar EA/Project Coordinator
Australian National University
Canberra ACT 2601
Social Media Officer (Band 5 and Band 6)
Australian Federal Police (AFP)
Canberra ACT
Parental leave
Annual leave
Front of House Manager
Yarralumla Play Station
Canberra ACT 2600
Duty Manager - Canberra CBD
Often responds within 1 day
ALDI Stores
Canberra ACT 2601
Parental leave
Health insurance
Employee assistance program
Temporary Traffic Management Implementer | Full-time Temporary
City and Environment
Canberra ACT
GSSP Partner Business Manager (PBM)
SAP
Canberra ACT 2600
Referral program
Used Car Valuer/Buyer - Canberra BMW (Full-Time)
Jowett Motor Group
Phillip ACT 2606
Parental leave
Employee assistance program
Company car
Fresh Convenience Manager
Woolworths Supermarkets
Queanbeyan NSW
Parental leave
Full Time Store Manager | Prouds Canberra
Prouds
Canberra ACT 2601
Employee discount
Assistant Director, Legal and Privacy - Net Zero Economy Authority
Australian Government
Canberra ACT 2600
DISP Security Manager
Canberra ACT
Service Product Lead
Often responds within 1 day
Datacom
Canberra ACT 2601
Retail Department Leader
Officeworks
Fyshwick ACT
Store Manager
L'épi Artisan Bakery
Canberra ACT
Free food
Employee discount
CEX - Sales Assistant
CeX
Greenway ACT 2900
Employee discount
Barista - Mountain Creek Bakery
L'épi Artisan Bakery
Forrest ACT 2603
Professional development assistance
Employee discount
Salary packaging
Behaviour Support Practitioner
Transform Life
Canberra ACT
Travel reimbursement
People also searched:
Employers: Post a Job
Datacom
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of technology to innovate and grow.
About the Role (your why)
We are seeking a Service Product Manager to join our team and play a key role in shaping, growing, and commercializing Datacom’s Service Operations portfolio.
This role is responsible for developing and managing a portfolio of IT services across their full lifecycle, from strategy and planning through to go-to-market execution and in-life performance. You will work across the business to transform operational service capabilities into clear, market-facing products that deliver customer value, support sales success, and achieve growth and profitability targets, and assisting with pre-sales as needed.
As a Service Product Manager, you will engage closely with customers, sales, presales, delivery, and practice teams to understand market needs, define compelling value propositions, and ensure services are positioned competitively. Through strong commercial acumen, stakeholder influence, and data-driven insight, you will advocate for your service portfolio and drive continuous improvement across its performance and relevance.
What you’ll do
As a Service Product Manager, you will be focused on:
Establishing and maintaining the vision, objectives, roadmap, and plans for a portfolio of IT services aligned to Datacom’s broader strategy.
Engaging with customers, sales teams, and industry stakeholders to gather market insights and identify new growth opportunities.
Translating customer needs and market demand into clear product strategy, service design, and actionable roadmaps.
Managing commercial frameworks including pricing, packaging, and cost models to support growth and margin targets.
Defining target market segments and ensuring services are positioned competitively using Datacom’s delivery models.
Developing and articulating clear customer value propositions for services within the portfolio.
Creating sales enablement and go-to-market assets such as service descriptions, solution briefs, and presentation material.
Supporting go-to-market execution in partnership with Sales, Presales, and Marketing teams.
Providing subject matter expertise and central coordination for presales opportunities within the Service Operations portfolio.
Establishing and tracking portfolio performance using commercial and operational KPIs including revenue, margin, and customer adoption.
Managing the full service product lifecycle, including enhancement, evolution, and retirement decisions based on performance and feedback.
Ensuring health and safety responsibilities are upheld in line with Datacom policies.
We are an agile company and this role will continue to evolve in response to customer needs, market changes, and strategic priorities.
What you’ll bring
Required experience
5+ years’ experience in Product Management, Service Management, or a related role within the IT services industry.
Proven experience transforming technical services or internal practices into sellable, packaged service offerings.
Strong understanding of commercial product management, including pricing, packaging, and P&L mechanics.
Deep understanding of ITIL or IT Service Management frameworks in an enterprise context.
Experience developing and executing go-to-market strategies in collaboration with sales and presales teams.
Strong stakeholder management and influencing skills across technical, operational, and commercial teams.
Excellent communication skills with the ability to clearly articulate value and strategy.
Nice to have
Relevant tertiary qualification in Business, IT, Engineering, Science, Economics, or a related discipline.
Product Management or Human-Centred Design training.
ITIL v3 or v4 Foundation certification.
Experience working in a large, matrixed IT services organisation.
Exposure to data analytics or design thinking methodologies.
Familiarity with hybrid onshore and offshore delivery models.
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have maintained a dynamic, agile, small business feel that is often diluted in larger organisations. It’s our people who give Datacom its unique culture and energy, something you will notice from the moment you join.
We care about our people and offer a range of benefits including flexible working, professional development opportunities, social events, and supportive team environments. You will be encouraged to learn, grow your career, and bring your true self to work.
We work with some of the largest enterprise and public sector organisations across Australia and New Zealand, solving complex challenges and delivering meaningful outcomes. Datacom is committed to being an inclusive and welcoming workplace where everyone feels supported, valued, and able to do their best work.
💡 Quick Summary
Seeking a career-building opportunity? The Service Product Lead position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.