Job Description
Key Responsibilities:
The incumbent will be responsible for
Ensuring completion of SQ Assessment and Reviews as per the plan across branches and respective customer touch points.
Achieving SQ standards as per the targets set for the year
Ensure sustenance of the improvement thru validation exercise
Periodic engagement with the respective RBL / RSDL towards a review of the Customer Service Initiatives with a view to improve the scores , process delivery
Undertake Improvement Projects with a target to create an impact on the Service Delivery, Business Improvement, Cost Reduction and other process KRIs
Ensure compliance to the processes related to Complaints / Query resolution within timeline & adequate. To take up improvement initiatives with other functions related to Complaints Management
Ensure reduction in pendency's of A/C opening open cases and Customer Instructions for the Region.
Competency building among branch staff around Customer Service Delivery Processes
The incumbent will be responsible for
Ensuring completion of SQ Assessment and Reviews as per the plan across branches and respective customer touch points.
Achieving SQ standards as per the targets set for the year
Ensure sustenance of the improvement thru validation exercise
Periodic engagement with the respective RBL / RSDL towards a review of the Customer Service Initiatives with a view to improve the scores , process delivery
Undertake Improvement Projects with a target to create an impact on the Service Delivery, Business Improvement, Cost Reduction and other process KRIs
Ensure compliance to the processes related to Complaints / Query resolution within timeline & adequate. To take up improvement initiatives with other functions related to Complaints Management
Ensure reduction in pendency's of A/C opening open cases and Customer Instructions for the Region.
Competency building among branch staff around Customer Service Delivery Processes
💡 Quick Summary
Seeking a career-building opportunity? The Service Quality Leader | | India | YES BANK position is now open for candidates interested in the Bank Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
