Job Description
Job description
Job Description : - Ø Manage a team of POS SRMs & Handhold them on a ongoing basis Ø Client Engagement on Service, Increasing Txns, Activation % Ø Tracking of Daily SRs, Complaints raised by Merchant Ø Tracking Installation & De Installation of POS machines, in sync with the vendor Ø Liaising Internal within the bank for any post sale service Ø Liaising with the Vendor for any Customer Issues Ø Supporting the RSMs/ASMs, PSMs & APSMs in their day to day activity Ø Timely resolution of customers queries/complaints and close looping Ø Improve on NPS Ø Achieving Self & team KRA Ø Recovery of Outstanding Charges/Rent, Machines Ø Regulatory - Clearing of Hold / Suspicious txns and Chargebacks. Ø Lead generation on BL/OD/FCCR, EMI, DCC (All on POS) Requirement : Good Knowledge of the product and process & fits into the POS SM role
Job Description : - Ø Manage a team of POS SRMs & Handhold them on a ongoing basis Ø Client Engagement on Service, Increasing Txns, Activation % Ø Tracking of Daily SRs, Complaints raised by Merchant Ø Tracking Installation & De Installation of POS machines, in sync with the vendor Ø Liaising Internal within the bank for any post sale service Ø Liaising with the Vendor for any Customer Issues Ø Supporting the RSMs/ASMs, PSMs & APSMs in their day to day activity Ø Timely resolution of customers queries/complaints and close looping Ø Improve on NPS Ø Achieving Self & team KRA Ø Recovery of Outstanding Charges/Rent, Machines Ø Regulatory - Clearing of Hold / Suspicious txns and Chargebacks. Ø Lead generation on BL/OD/FCCR, EMI, DCC (All on POS) Requirement : Good Knowledge of the product and process & fits into the POS SM role
💡 Quick Summary
Seeking a career-building opportunity? The Service Relationship Manager|POS|BRANCH BANKING|POS position is now open for candidates interested in the Bank Jobs sector. This role in Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
