Job Description
Service Scheduler
498404
Canberra, ACT, Australia, 2601
Elderslie, NSW, Australia, 2570
Goulburn, NSW, Australia, 2580
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Permanent Full-Time
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Service Scheduler – Home Care
Do you enjoy fast-paced, jigsaw puzzle-like challenges where every day brings something new and exciting? If you thrive in dynamic environments and love solving problems on the fly, this could be the perfect role for you. Flexibility and resilience are key qualities we value, as our fast-paced environment often requires swift adjustments and creative problem-solving.
About the role
As a Service Scheduler in Home Care, you will
schedule and allocate our customer services to care workers with consideration to the customers individual care needs, by using our care worker attributes and availability.
work closely with Care Facilitators to develop rosters that meet our customer needs whilst aligning with the BaptistCare Enterprise Agreement, communicate with customers to confirm service appointments and address any customer queries in relation to their scheduled services.
maintain data accuracy ensuring customer information and service details are correct including appropriate attributes.
Hybrid role - work one day from the BaptistCare office, 4 days from home (Goulburn, Elderslie, Kellyville, Norwest, Strathfield)
Regions covered from South West Sydney, Southern Highlands and Goulburn
Core business hours of 8.30am - 4.30pm
What you’ll bring
Essential competencies include:
Excellent organisational and time management skills
Strong communication abilities, both verbal and written
Ability to work under pressure and juggle competing priorities
Familiarity with scheduling software or willingness to learn
Positive attitude and ability to problem-solve
Understand and value BaptistCare’s Christian identity
Previous experience in a service scheduling, administration, or customer service role (desirable)
Knowledge of Home Care programs and funding (desirable)
About Us
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.
We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.
That’s what we work towards every day - enriching lives through communities of care. Today, more than 78,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.
The Employee Benefits are endless when you join BaptistCare!
Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your well-being, employee referral program and retail discounts to name a few.
Have more questions? For a confidential discussion, please email [email protected] and one of our Talent Acquisition Partners will be in touch. Agency applications are not accepted at this time.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.
BaptistCare – Inspired by Jesus to champion care for all.
Back to job search
498404
Canberra, ACT, Australia, 2601
Elderslie, NSW, Australia, 2570
Goulburn, NSW, Australia, 2580
Show More
Permanent Full-Time
Add to favourites
Service Scheduler – Home Care
Do you enjoy fast-paced, jigsaw puzzle-like challenges where every day brings something new and exciting? If you thrive in dynamic environments and love solving problems on the fly, this could be the perfect role for you. Flexibility and resilience are key qualities we value, as our fast-paced environment often requires swift adjustments and creative problem-solving.
About the role
As a Service Scheduler in Home Care, you will
schedule and allocate our customer services to care workers with consideration to the customers individual care needs, by using our care worker attributes and availability.
work closely with Care Facilitators to develop rosters that meet our customer needs whilst aligning with the BaptistCare Enterprise Agreement, communicate with customers to confirm service appointments and address any customer queries in relation to their scheduled services.
maintain data accuracy ensuring customer information and service details are correct including appropriate attributes.
Hybrid role - work one day from the BaptistCare office, 4 days from home (Goulburn, Elderslie, Kellyville, Norwest, Strathfield)
Regions covered from South West Sydney, Southern Highlands and Goulburn
Core business hours of 8.30am - 4.30pm
What you’ll bring
Essential competencies include:
Excellent organisational and time management skills
Strong communication abilities, both verbal and written
Ability to work under pressure and juggle competing priorities
Familiarity with scheduling software or willingness to learn
Positive attitude and ability to problem-solve
Understand and value BaptistCare’s Christian identity
Previous experience in a service scheduling, administration, or customer service role (desirable)
Knowledge of Home Care programs and funding (desirable)
About Us
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.
We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.
That’s what we work towards every day - enriching lives through communities of care. Today, more than 78,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.
The Employee Benefits are endless when you join BaptistCare!
Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your well-being, employee referral program and retail discounts to name a few.
Have more questions? For a confidential discussion, please email [email protected] and one of our Talent Acquisition Partners will be in touch. Agency applications are not accepted at this time.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.
BaptistCare – Inspired by Jesus to champion care for all.
Back to job search
💡 Quick Summary
Seeking a career-building opportunity? The Service Scheduler position is now open for candidates interested in the Back Office Jobs sector. This role in Canberra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
