Job Description
This role is not administrative support.
It is operational control.
We are looking for a high-caliber Service Scheduling Coordinator to own and drive the daily scheduling and intake flow for window service within our Window division. These are active service files related to our installed window products — warranty calls, adjustments, parts replacements, remakes, and technical service visits. You will be coordinating directly with homeowners, builders, project managers, technicians, and production. The schedule is the heartbeat of the department. It dictates technician productivity, customer satisfaction, and overall service performance.
This role requires someone who thrives in volume, makes strong decisions quickly, and brings structure to moving parts. If you perform best when things are busy, deadlines are tight, and you are the person everyone relies on to keep work moving forward, this is the role for you.
What You Will Be Responsible For
Own the Service Schedule
Build, maintain, and adjust the technician schedule in real time
Maintain a minimum two-week forward outlook
Balance urgency, geography, job complexity, and parts availability
Protect schedule integrity while adapting to daily changes
Control Intake & Workflow
Triage high-volume service requests via phone and email
Assess scope, urgency, and chargeability
Create accurate, detailed work orders
Track files from intake to completion without backlog
Align Parts, Production & Appointments
Identify required parts or remakes
Coordinate with production on timelines
Align scheduling with product availability
Prevent delays through forward planning
This is a high-volume, fast-moving environment. The workload is significant and priorities shift daily. Success requires disciplined prioritization, independent judgment, and the ability to stay composed under pressure.
Qualifications
3+ years of scheduling, service coordination, or operations support experience
Experience managing high-volume workflows with competing deadlines
Strong system proficiency (ERP, service software, scheduling platforms)
Excellent organizational discipline and follow-through
Confident decision-making ability
Strong written and verbal communication skills
Experience in construction, manufacturing, or service environments is an asset
The Ideal Candidate
You see scheduling as operational leadership, not calendar management. You understand that technician productivity, customer experience, and overall departmental performance are driven by how well the schedule is built, controlled, and protected. You do not get overwhelmed by volume, you do not wait for direction, and you do not leave loose ends. You take ownership of the day’s outcome and understand that strong scheduling directly impacts customer satisfaction. This role is best suited to someone who thrives under pressure, enjoys operational complexity, and takes pride in running a tight, controlled service environment where you truly own the flow.
Who are we?
OWN IT! That’s more than just a motto at Centra—it’s our way of life. As a 100% employee-owned company, we’re not just working for a paycheck; we’re investing in our future together. With state-of-the-art manufacturing plants in Langley and Calgary, and branches across British Columbia and Alberta, Centra is a leader in high-performance vinyl windows and building envelope restorations. For 39 years, we’ve been perfecting our craft and our culture, earning national acclaim as one of Canada’s Most Admired Corporate Cultures and Best Managed Companies. We’re driven by growth and innovation, powered by our dedicated team. Now is an exciting time to join us as we embark on major expansion plans. At Centra, your career isn’t just a job—it’s an opportunity to OWN your growth, your future, and your impact. Embrace the challenge, shape your success, and OWN IT with Centra!
More about our Award Winning Company!
We won the National Award for “Best Managed Companies” in 2022! This award is Canada’s leading business awards program, recognizing excellence in private Canadian-owned companies. Only the best are awarded with this prestigious designation.
We also won the National WaterStone Award for “Canada’s Most Admired Corporate Culture.” This award recognizes best-in-class Canadian organizations for fostering high-performance corporate cultures that help sustain a competitive advantage. We won because of our dedication, work ethic, and commitment to our culture.
Check us out:
Don’t forget to visit us on our website at centra.ca, Facebook under Centra Windows, and Instagram @Centrawindows to find out more about who we are. We want to know what you think and if we’re the right fit for you.
#INDLP
Job Types: Full-time, Permanent
Pay: $55,000.00-$65,000.00 per year
Benefits:
Company events
Dental care
Employee assistance program
Life insurance
On-site parking
Paid time off
Vision care
Experience:
scheduling/calendar management: 3 years (required)
Work Location: In person
It is operational control.
We are looking for a high-caliber Service Scheduling Coordinator to own and drive the daily scheduling and intake flow for window service within our Window division. These are active service files related to our installed window products — warranty calls, adjustments, parts replacements, remakes, and technical service visits. You will be coordinating directly with homeowners, builders, project managers, technicians, and production. The schedule is the heartbeat of the department. It dictates technician productivity, customer satisfaction, and overall service performance.
This role requires someone who thrives in volume, makes strong decisions quickly, and brings structure to moving parts. If you perform best when things are busy, deadlines are tight, and you are the person everyone relies on to keep work moving forward, this is the role for you.
What You Will Be Responsible For
Own the Service Schedule
Build, maintain, and adjust the technician schedule in real time
Maintain a minimum two-week forward outlook
Balance urgency, geography, job complexity, and parts availability
Protect schedule integrity while adapting to daily changes
Control Intake & Workflow
Triage high-volume service requests via phone and email
Assess scope, urgency, and chargeability
Create accurate, detailed work orders
Track files from intake to completion without backlog
Align Parts, Production & Appointments
Identify required parts or remakes
Coordinate with production on timelines
Align scheduling with product availability
Prevent delays through forward planning
This is a high-volume, fast-moving environment. The workload is significant and priorities shift daily. Success requires disciplined prioritization, independent judgment, and the ability to stay composed under pressure.
Qualifications
3+ years of scheduling, service coordination, or operations support experience
Experience managing high-volume workflows with competing deadlines
Strong system proficiency (ERP, service software, scheduling platforms)
Excellent organizational discipline and follow-through
Confident decision-making ability
Strong written and verbal communication skills
Experience in construction, manufacturing, or service environments is an asset
The Ideal Candidate
You see scheduling as operational leadership, not calendar management. You understand that technician productivity, customer experience, and overall departmental performance are driven by how well the schedule is built, controlled, and protected. You do not get overwhelmed by volume, you do not wait for direction, and you do not leave loose ends. You take ownership of the day’s outcome and understand that strong scheduling directly impacts customer satisfaction. This role is best suited to someone who thrives under pressure, enjoys operational complexity, and takes pride in running a tight, controlled service environment where you truly own the flow.
Who are we?
OWN IT! That’s more than just a motto at Centra—it’s our way of life. As a 100% employee-owned company, we’re not just working for a paycheck; we’re investing in our future together. With state-of-the-art manufacturing plants in Langley and Calgary, and branches across British Columbia and Alberta, Centra is a leader in high-performance vinyl windows and building envelope restorations. For 39 years, we’ve been perfecting our craft and our culture, earning national acclaim as one of Canada’s Most Admired Corporate Cultures and Best Managed Companies. We’re driven by growth and innovation, powered by our dedicated team. Now is an exciting time to join us as we embark on major expansion plans. At Centra, your career isn’t just a job—it’s an opportunity to OWN your growth, your future, and your impact. Embrace the challenge, shape your success, and OWN IT with Centra!
More about our Award Winning Company!
We won the National Award for “Best Managed Companies” in 2022! This award is Canada’s leading business awards program, recognizing excellence in private Canadian-owned companies. Only the best are awarded with this prestigious designation.
We also won the National WaterStone Award for “Canada’s Most Admired Corporate Culture.” This award recognizes best-in-class Canadian organizations for fostering high-performance corporate cultures that help sustain a competitive advantage. We won because of our dedication, work ethic, and commitment to our culture.
Check us out:
Don’t forget to visit us on our website at centra.ca, Facebook under Centra Windows, and Instagram @Centrawindows to find out more about who we are. We want to know what you think and if we’re the right fit for you.
#INDLP
Job Types: Full-time, Permanent
Pay: $55,000.00-$65,000.00 per year
Benefits:
Company events
Dental care
Employee assistance program
Life insurance
On-site parking
Paid time off
Vision care
Experience:
scheduling/calendar management: 3 years (required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Service Scheduling Coordinator position is now open for candidates interested in the Event Management Jobs sector. This role in Calgary offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
