Service Support Manager

Location
Ballina NSW 2478
 
Benefits
Pulled from the full job description
Employee assistance program
Annual leave
 
Full job description
Division: Northern CPPYJ
Location: Ballina, NSW, AU, 2478 Tweed Heads, NSW, AU, 2485 Lismore, NSW, AU, 2480
Req ID: 76674
Northern NSW
Service Support Manager
Talent Pool Recruitment

We are creating a Talent Pool for future Service Support Manager vacancies across the entire Northern NSW District.

The Talent Pool is valid for a period of up to 18 months and will be used to fill future temporary and ongoing vacancies that may arise.

Salary: $99,938.00 to &110,271.00 pa + superannuation and annual leave loading

We have Community Service Centres in the following locations:
Tweed Heads, Lismore, Ballina, Clarence Valley

Your role

The Service Support Manager supervises and leads a team of staff that provide administration support to staff and Community Services clients. The Service Support Manager will plan, manage, monitor and report on the administrative and site management functions of the Community Service Centres CSC(s) and directly undertake some administrative functions, in addition to other duties.

What you’ll do

You will supervise a team in the provision of efficient, effective frontline, administrative and site management services. A major aspect of your role is to ensure client focused and consistent high quality service delivery across DCJ Community Service Centres.

What we’re looking for

Experience in managing a team in a high-pressure environment delivering services to vulnerable clients.
High level of organisation skills and time management.
High level ability to work under pressure and meet deadlines.
A positive attitude with the ability to work independently and collaboratively.
Developing team capabilities whilst supporting a culture of integrity and professionalism
Working through challenges with flexibility and solution focused outcomes
Appointments are subject to reference checks and the following pre-employment checks:

National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

A challenging and rewarding career
4 Weeks annual leave
35-hour week
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities.
Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!


Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the question below with a brief outline on how you meet the requirements of the role:

Please describe a time from your recent work experience where you managed change within a team environment with competing priorities. How did you manage and allocate work tasks, not just the implementation of new systems and procedures, but also ensuring effective continuation for the delivery of day-to-day services.

Applications close: Tuesday 12 August 2025 at 11.59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Kristy Windle on Kristy.Windle@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Tina Baker on 02 9765 5369 or via tina.baker@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
 

Australia
New South Wales
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