Job Description
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Service team leader
Cummins Inc.
Pune, Maharashtra
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24 hours ago
Full–time
Description
Supervises small groups of employees who install, service, and repair equipment and machinery.
Supervises small groups of Service Technicians; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
Provides coaching and feedback to individual Service Technicians; provides performance reviews and opportunities for professional growth.
Provides some first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
Assists with service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
Assist with reviewing quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
Monitors the status of open repairs with workshop technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
Skills
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Ensures accountability - Holding self and others accountable to meet commitments.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Directs work - Providing direction, delegating, and removing obstacles to get work done.
Education, Licenses, Certifications
Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferred
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Relevant work experience in a technical field, including team leadership experience, preferred.
Supports marketing teams for on-going team by executing and supporting selected activities& support team during any issues come across.
• Contributes significantly in the execution of periodic, repetitive and well-defined activities such as provide subscription, user creation, user details update, grant access to add user as per responsibility matrix & communication.
• Updates and manages reports, trackers where the process is in place and well-defined.
• Administers access to selected users from systems & databases, and does basic maintenance of data and information on the system.
• Works internally to coordinate and responds to operational inquiries rooted from stakeholders, channel partners or vendors on routine systems, processes and tasks. Assists others in gathering and compiling information through primary and secondary research.
• Documents, communicates and follows-up on action items and associated notes in selected events.
Provides support on other duties, where limitedsupervision is needed participates in projects as a team member where the scoperelates to activities involved.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Customer focus - Build strong customer relationships and delivering customer-centric solutions.
• Collaborates - Build partnership and working collaboratively with others to meet shared objectives.
Job SERVICE
Primary Location India-Maharashtra-Pune-India, Pune, IOC Tower A
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Feb 24, 2026, +:31:16 PM
Unposting Date Apr 26, 2026, 2:2+:00 AM
Organization Corporate
Req ID: 2300022X
Service team leader
Cummins Inc.
Pune, Maharashtra
Apply
24 hours ago
Full–time
Description
Supervises small groups of employees who install, service, and repair equipment and machinery.
Supervises small groups of Service Technicians; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
Provides coaching and feedback to individual Service Technicians; provides performance reviews and opportunities for professional growth.
Provides some first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
Assists with service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
Assist with reviewing quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
Monitors the status of open repairs with workshop technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
Skills
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Ensures accountability - Holding self and others accountable to meet commitments.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Directs work - Providing direction, delegating, and removing obstacles to get work done.
Education, Licenses, Certifications
Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferred
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Relevant work experience in a technical field, including team leadership experience, preferred.
Supports marketing teams for on-going team by executing and supporting selected activities& support team during any issues come across.
• Contributes significantly in the execution of periodic, repetitive and well-defined activities such as provide subscription, user creation, user details update, grant access to add user as per responsibility matrix & communication.
• Updates and manages reports, trackers where the process is in place and well-defined.
• Administers access to selected users from systems & databases, and does basic maintenance of data and information on the system.
• Works internally to coordinate and responds to operational inquiries rooted from stakeholders, channel partners or vendors on routine systems, processes and tasks. Assists others in gathering and compiling information through primary and secondary research.
• Documents, communicates and follows-up on action items and associated notes in selected events.
Provides support on other duties, where limitedsupervision is needed participates in projects as a team member where the scoperelates to activities involved.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Customer focus - Build strong customer relationships and delivering customer-centric solutions.
• Collaborates - Build partnership and working collaboratively with others to meet shared objectives.
Job SERVICE
Primary Location India-Maharashtra-Pune-India, Pune, IOC Tower A
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Feb 24, 2026, +:31:16 PM
Unposting Date Apr 26, 2026, 2:2+:00 AM
Organization Corporate
Req ID: 2300022X
💡 Quick Summary
Seeking a career-building opportunity? The Service team leader position is now open for candidates interested in the Technician Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
