ServiceNow Asset Management Specialist- job post

Overview:
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship, development, and leadership programs
And more
This position is onsite at our Clarkston inventory warehouse.
Description:
We are seeking a ServiceNow IT Asset Management Specialist to join our IT Field Services team responsible for asset inventory. This role is responsible for maintaining ServiceNow’s IT Asset Management module (ITAM) to ensure accurate tracking, lifecycle management, and optimization of IT assets across the organization. The ideal candidate will have strong expertise in ServiceNow Hardware Asset Management (HAM), asset lifecycle processes, and ITIL best practices. This individual will perform site audits, dashboarding monitoring, and replicating asset management structure for site stock rooms. This position will primarily be onsite at our Clarkston, GA inventory site.

RESPONSIBILITIES:
Configure, customize, and maintain the ServiceNow Hardware Asset Management module (HAM).
Manage the full lifecycle of IT assets (hardware, software, licenses, contracts, consumables).
Develop and maintain asset management policies, procedures, and workflows.
Ensure compliance with licensing agreements, procurement standards, and audit requirements.
Collaborate with IT, procurement, and finance teams to align asset management with business needs.
Generate reports and dashboards to provide visibility into asset inventory, usage, and costs.
Identify opportunities to optimize asset utilization and reduce costs.
Provide training and support to end-users and stakeholders on asset management processes.
Stay current with ServiceNow platform updates and industry best practices.
PREFERRED QUALIFICATIONS:
Proven experience with ServiceNow Asset Management (configuration, customization, and administration).
Strong understanding of ITIL processes and IT Service Management (ITSM).
Experience with asset lifecycle management, procurement, and vendor management.
Ability to create workflows, reports, and dashboards in ServiceNow.
ServiceNow certification(s) preferred (i.e. CIS-HAM or HAM Fundamentals, etc.).
MINIMUM QUALIFICATIONS:
High School Diploma plus A+ Certification required.
2 years of Information Technology experience.
4 years Information Technology experience required in lieu A+ certification.
Additional Details:
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.