Job Description
Job details
Posted09 December 2026
SalaryNegotiable
LocationSydney
Job type Contract
Discipline Customer Experience
Reference90M0684862_
Job description
About FinXL IT
FinXL IT Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.
FinXL IT is seeking a Service Now Business Analyst to join our consulting team and be deployed with a leading commercial client on a key transformation engagement.
Responsibilities
Act as the primary Business Analyst for the ServiceNow NowAssist rollout
Focus on seamless integration points with Microsoft Teams and Copilot
Translate strategic business requirements into actionable technical user stories
Gather, document, and analyse detailed requirements for ITSM and Service Catalog
Facilitate structured workshops with stakeholders across various business units
Design and deliver comprehensive training materials and communication plans
Document 'As-Is' and 'To-Be' processes, ensuring alignment with ITIL best practices
Key Skills & Experience
Proven experience as a Business Analyst supporting the ServiceNow platform
In-depth knowledge of ServiceNow ITSM modules (Incident, Problem, Change)
Extensive experience with ServiceNow Catalog design and optimisation
Direct experience or strong familiarity with ServiceNow's AI capabilities, like NowAssist
Excellent interpersonal and sophisticated stakeholder management skills
Ability to influence, negotiate, and resolve conflict effectively
Prior experience working on complex integration projects (e.g., ServiceNow with Microsoft Teams) is highly desirable
What's On Offer?
Initial 12 months contract, with a view to extend
Located in Sydney CBD, and hybrid working arrangement (2-3 days in the office)
Lead the implementation of ServiceNow NowAssist
Focus on ITSM, Catalog, and AI integration
Consulting role with a leading Commercial client
Next Steps
If you would like to apply for this opportunity, please submit your CV via SEEK. Please note that due to the volume of responses, only shortlisted consultants will be contacted.
Job number (S4)
Posted09 December 2026
SalaryNegotiable
LocationSydney
Job type Contract
Discipline Customer Experience
Reference90M0684862_
Job description
About FinXL IT
FinXL IT Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.
FinXL IT is seeking a Service Now Business Analyst to join our consulting team and be deployed with a leading commercial client on a key transformation engagement.
Responsibilities
Act as the primary Business Analyst for the ServiceNow NowAssist rollout
Focus on seamless integration points with Microsoft Teams and Copilot
Translate strategic business requirements into actionable technical user stories
Gather, document, and analyse detailed requirements for ITSM and Service Catalog
Facilitate structured workshops with stakeholders across various business units
Design and deliver comprehensive training materials and communication plans
Document 'As-Is' and 'To-Be' processes, ensuring alignment with ITIL best practices
Key Skills & Experience
Proven experience as a Business Analyst supporting the ServiceNow platform
In-depth knowledge of ServiceNow ITSM modules (Incident, Problem, Change)
Extensive experience with ServiceNow Catalog design and optimisation
Direct experience or strong familiarity with ServiceNow's AI capabilities, like NowAssist
Excellent interpersonal and sophisticated stakeholder management skills
Ability to influence, negotiate, and resolve conflict effectively
Prior experience working on complex integration projects (e.g., ServiceNow with Microsoft Teams) is highly desirable
What's On Offer?
Initial 12 months contract, with a view to extend
Located in Sydney CBD, and hybrid working arrangement (2-3 days in the office)
Lead the implementation of ServiceNow NowAssist
Focus on ITSM, Catalog, and AI integration
Consulting role with a leading Commercial client
Next Steps
If you would like to apply for this opportunity, please submit your CV via SEEK. Please note that due to the volume of responses, only shortlisted consultants will be contacted.
Job number (S4)
💡 Quick Summary
Seeking a career-building opportunity? The ServiceNow Business Analyst position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
