ServiceNow Change Management Admin

Company Overview

Viraaj HR Solutions is a dynamic recruitment agency based in India, dedicated to connecting talented professionals with leading organizations. Our mission is to foster strong partnerships between clients and candidates, facilitating a seamless hiring process while upholding our values of integrity, excellence, and innovation. We believe in building a culture that values diversity and inclusion, ensuring that every individual, regardless of their background, has the opportunity to succeed in their career.

Role Responsibilities

• Manage and oversee the ServiceNow Change Management process.

• Facilitate change meetings with cross-functional teams.

• Conduct risk assessments and analyze potential impacts of changes.

• Maintain the Change Management repository in ServiceNow.

• Ensure compliance with established change management policies and procedures.

• Collaborate with stakeholders to gather change requirements.

• Provide guidance and training on change management practices.

• Review change requests for completeness and accuracy.

• Track and report on change management metrics and KPIs.

• Identify opportunities for process improvements in change management.

• Support the continuous improvement of ServiceNow functionalities.

• Assist with troubleshooting and resolution of change-related issues.

• Create and maintain technical documentation related to change processes.

• Develop communication plans to inform stakeholders of changes.

• Work closely with IT teams to ensure smooth implementation of changes.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field.

• Minimum of 3 years experience in Change Management within IT environments.

• Hands-on experience with ServiceNow Change Management module.

• Strong understanding of ITIL practices and frameworks.

• Excellent verbal and written communication skills.

• Ability to analyze problems and develop effective solutions.

• Proficiency in technical documentation and reporting.

• Experience in training and guiding teams on change management.

• Strong organizational and project management skills.

• Ability to work collaboratively in a team environment.

• Knowledge of change management tools and methodologies.

• Strong attention to detail and time management skills.

• Ability to handle multiple projects simultaneously.

• Experience with stakeholder engagement and communication.

• Certifications in ITIL or ServiceNow preferred.

Skills: training,problem solving,technical documentation,communication skills,process improvement,change management,project management,servicenow,communication,itil framework,change management in operations,stakeholder engagement,collaboration,analytical skills,itil practices