Job Description
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?
Watch Our Story:' https://www.hdrinc.com/our-story'
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.
We’re adding a hands‑on ServiceNow CMDB Manager to lead platform administration for the CMDB and drive data quality, governance, and scalability across our ServiceNow ecosystem. You’ll own CMDB health metrics and data lifecycle, partner with admins/developers on Discovery, integrations, and upgrades, and translate stakeholder requirements into scalable platform solutions aligned to our operating model. This role blends advanced administration, data governance, and enablement—mentoring junior admins while collaborating with architects, product owners, and CI owners to mature the platform.
What You’ll Do
• Provide advanced administration and operational support for the ServiceNow platform; lead on stability, performance, upgrades/patching, and production issue resolution.
• Design, configure, and maintain workflows/flows, business rules, ACLs, and lightweight scripting to support business processes; manage update sets, migration processes, and platform upgrades under established governance.
• Act as an escalation point for platform defects; perform root‑cause analysis and coordinate fixes with developers and vendors.
• Administer and evolve the ServiceNow CMDB: ensure CIs are accurate, usable, and aligned to platform standards and data model guidance; execute approved configuration changes (classes, relationships, lifecycle attributes, data policies).
• Operate and optimize CMDB tooling—including CMDB Health, Data Manager (lifecycle/attestation policies), CI Class Manager (identification & reconciliation), Dynamic CI Groups, and CMDB Workspace—to improve data quality and operational use.
• Partner with ServiceNow developers/admins/SMEs to support Discovery, Service Mapping, and CI ingestion (including IntegrationHub ETL and authoritative sources); tune IRE (identification & reconciliation) and data precedence to prevent duplicates and staleness.
• Define and track CMDB health KPIs (completeness, correctness, compliance, staleness, duplicates) and drive remediation with CI owners and technical teams.
• Contribute to CMDB governance (standards, naming, class modeling, ownership, certification cycles) and evolve health metrics and foundational practices as the platform matures—without positioning the role as a standalone CMDB architect.
• Partner with application managers, product owners, architects, and stakeholders to translate requirements into scalable ServiceNow solutions aligned to our data model and governance.
• Provide technical guidance and mentoring to junior administrators and analysts.
• Participate in platform roadmap discussions, technical reviews, and continuous improvement initiatives.
• Support audits and compliance and apply security best practices related to the platform and CMDB data.
• Help advance ServiceNow as an enterprise platform (not a set of disconnected modules) by promoting re‑use, out‑of‑box alignment, and data standards.
Preferred Qualifications
• Minimum 5 years hands‑on ServiceNow administration with strong CMDB experience (governance, modeling, health dashboards).
• Experience operating CMDB Health, Data Manager (lifecycle, attestation/certification), CMDB Workspace/CMDB 360, CI Class Manager, and Dynamic CI Groups.
• ServiceNow Certified System Administrator (CSA)
Required Qualifications
• Bachelor's degree in Computer Science/MIS-related area or equivalent work experience
• A minimum of 5 years of experience with administration and support of technology systems
• Experience on project design and implementation of infrastructure systems
• Proficiency in Applications Admin II functions
• In-depth technical knowledge of network and systems architectures and technologies
• Ability to develop innovative ideas for generating new approaches to solve problems
• Ability to gather technical requirements and translate into technology solutions
• Excellent client services and interpersonal skills
• Ability to communicate needs and new ideas with users and management
• Ability to write technology evaluations and make recommendations to management
• Ability to work with vendors to request service and work through defective product issues
• Self-starter with the ability to handle multiple tasks and deadlines with minimal supervision
• Attitude and commitment to being an active participant of our employee-owned culture
What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.
Primary Location:United States-Nebraska-Omaha Other Locations:United States-Arizona-Phoenix, United States-North Carolina-Charlotte, United States-Texas-Fort Worth, United States-Utah-Salt Lake City, United States-Florida-Tampa, United States-Missouri-Kansas City, United States-Texas-Dallas Industry:IT Schedule:Full-time Employee Status:Regular BusinessClass:Marketing and Admin Job Posting:Mar 18, 2026
At HDR, we are committed to the principles of employment equity. We are an Affirmative Action and Equal Opportunity Employer (https://www.hdrinc.com/equal-employment-opportunity-employer). We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
Watch Our Story:' https://www.hdrinc.com/our-story'
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.
We’re adding a hands‑on ServiceNow CMDB Manager to lead platform administration for the CMDB and drive data quality, governance, and scalability across our ServiceNow ecosystem. You’ll own CMDB health metrics and data lifecycle, partner with admins/developers on Discovery, integrations, and upgrades, and translate stakeholder requirements into scalable platform solutions aligned to our operating model. This role blends advanced administration, data governance, and enablement—mentoring junior admins while collaborating with architects, product owners, and CI owners to mature the platform.
What You’ll Do
• Provide advanced administration and operational support for the ServiceNow platform; lead on stability, performance, upgrades/patching, and production issue resolution.
• Design, configure, and maintain workflows/flows, business rules, ACLs, and lightweight scripting to support business processes; manage update sets, migration processes, and platform upgrades under established governance.
• Act as an escalation point for platform defects; perform root‑cause analysis and coordinate fixes with developers and vendors.
• Administer and evolve the ServiceNow CMDB: ensure CIs are accurate, usable, and aligned to platform standards and data model guidance; execute approved configuration changes (classes, relationships, lifecycle attributes, data policies).
• Operate and optimize CMDB tooling—including CMDB Health, Data Manager (lifecycle/attestation policies), CI Class Manager (identification & reconciliation), Dynamic CI Groups, and CMDB Workspace—to improve data quality and operational use.
• Partner with ServiceNow developers/admins/SMEs to support Discovery, Service Mapping, and CI ingestion (including IntegrationHub ETL and authoritative sources); tune IRE (identification & reconciliation) and data precedence to prevent duplicates and staleness.
• Define and track CMDB health KPIs (completeness, correctness, compliance, staleness, duplicates) and drive remediation with CI owners and technical teams.
• Contribute to CMDB governance (standards, naming, class modeling, ownership, certification cycles) and evolve health metrics and foundational practices as the platform matures—without positioning the role as a standalone CMDB architect.
• Partner with application managers, product owners, architects, and stakeholders to translate requirements into scalable ServiceNow solutions aligned to our data model and governance.
• Provide technical guidance and mentoring to junior administrators and analysts.
• Participate in platform roadmap discussions, technical reviews, and continuous improvement initiatives.
• Support audits and compliance and apply security best practices related to the platform and CMDB data.
• Help advance ServiceNow as an enterprise platform (not a set of disconnected modules) by promoting re‑use, out‑of‑box alignment, and data standards.
Preferred Qualifications
• Minimum 5 years hands‑on ServiceNow administration with strong CMDB experience (governance, modeling, health dashboards).
• Experience operating CMDB Health, Data Manager (lifecycle, attestation/certification), CMDB Workspace/CMDB 360, CI Class Manager, and Dynamic CI Groups.
• ServiceNow Certified System Administrator (CSA)
Required Qualifications
• Bachelor's degree in Computer Science/MIS-related area or equivalent work experience
• A minimum of 5 years of experience with administration and support of technology systems
• Experience on project design and implementation of infrastructure systems
• Proficiency in Applications Admin II functions
• In-depth technical knowledge of network and systems architectures and technologies
• Ability to develop innovative ideas for generating new approaches to solve problems
• Ability to gather technical requirements and translate into technology solutions
• Excellent client services and interpersonal skills
• Ability to communicate needs and new ideas with users and management
• Ability to write technology evaluations and make recommendations to management
• Ability to work with vendors to request service and work through defective product issues
• Self-starter with the ability to handle multiple tasks and deadlines with minimal supervision
• Attitude and commitment to being an active participant of our employee-owned culture
What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.
Primary Location:United States-Nebraska-Omaha Other Locations:United States-Arizona-Phoenix, United States-North Carolina-Charlotte, United States-Texas-Fort Worth, United States-Utah-Salt Lake City, United States-Florida-Tampa, United States-Missouri-Kansas City, United States-Texas-Dallas Industry:IT Schedule:Full-time Employee Status:Regular BusinessClass:Marketing and Admin Job Posting:Mar 18, 2026
At HDR, we are committed to the principles of employment equity. We are an Affirmative Action and Equal Opportunity Employer (https://www.hdrinc.com/equal-employment-opportunity-employer). We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
💡 Quick Summary
Seeking a career-building opportunity? The ServiceNow CMDB Manager position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Phoenix offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
