ServiceNow Developer

Company Profile:

Black Box is a Global Solution Integrator delivering technology solutions in Unified Communications, Network Infrastructure, Data Center /Virtualization & Enterprise Applications and Cyber Security. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 4,000+ team members in 30 countries and growing In collaboration with global technology partners like Avaya, Cisco, HP, Juniper, Microsoft, Netapp and Polycom among others, Black Box delivers domain – focused, flexible and customized technology solutions and seamless services to accelerate our customer’s business. Corporate Website: www.blackbox.com

Profile Summary:

Profile: Service Now Developer

Work Location: Bangalore

Shift Timing: 2 pm to 11 pm IST

Education: BE / B.Tech.

Work Location: Bangalore – Manyata TechPark (Work from Office)

Job Description:

 Broad IT experience of working within a large enterprise on implementation initiatives.

 Experience in configuring Service Now modules like ITSM/ CSM/ FSM/ ITBM/HR/SecOps.

 Strong technical knowledge of Service Now modules, 3rd party integrations.

 A fundamental understanding of ITSM and ITIL

Confidential Internal Circulation only

 Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the Service Now system

 Experience with Service Now client and server-side JavaScript and the Service Now APIs

 Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of Service Now to Other Applications

 Customizing Service Now using UI Pages, UI Macro using CSS, HTML, Jelly.

 Very good verbal and written English communication skills.

 Experience with relational databases (e.g. MySQL, Oracle).

 Develop solutions in Service Now.

 Drive the continuous improvements of our implementation methodology and service offerings based on user experiences

 Work towards extending Service Now to different geographies and departments.

Knowledge, Skills, Abilities

Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Looks beyond the requirements of one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization’s success.

Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one’s own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.

Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment. Analyzes and distinguishes core problems by looking at the symptoms. Resolves key issues behind major problems in the short term while developing and executing long term solutions. Has a strong record for making decisions that are correct and accurate. Applies strategies to implement effective decision making during crises.

Interpersonal Relationships - Demonstrates appropriate and professional behavior at all times. Uses a high degree of tact and diplomacy in working with others. Models and exercises sound judgment regarding personal conduct. Is aware of one’s own style or preference and its impact on others. Earns the respect of others.

Problem Solving and Critical Thinking - Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary. Undertakes a complex task by breaking

Confidential Internal Circulation only

it down into manageable parts in a systematic, detailed way. Identifies the information needed to solve a problem effectively. Gets input from internal/external contacts who are closest to the problem.

Responsibilities

 Service Now Implementation

 Service Now Configuration

 Service Now Support

 Integration