Job Description
Position Summary
Assistant Manager (CL4) – ServiceNow Developer (HRSD)
As a ServiceNow Product Owner, you are a key member of the team who support and enhance ServiceNow for Deloitte LLP. You will have various roles supporting the Business As usual Activities, working on small, medium Enhancements and engaging as a Subject matter Expert on Projects. You will be a bridge between the users, and the Development team
Work you’ll do
Your role will focus on helping our internal teams architect and engineer modern, agile cloud environments, using Visual Studio Team Services to help with Application Lifecycle Management.
Key responsibilities include:
• HRSD Implementation Certification is MUST.
• Extensive ServiceNow technical experience – been working as Developer for 4+ years.
• Strong HRSD SN experience (OOTB and processes) – at least 2+ years working experience of HRSD.
• Experience HR shared services and Service Delivery.
• Experience with a full HRSD suite implementation.
• Knowledge of HR functions, processes, and best practices.
• Knowledge of Enterprise Onboarding and Transitions through life cycle events.
• Experience with Case Management, Knowledge Management, Custom Form, Custom Workflow, Integration development and support.
Other resoponsibilities can include:
• Leading ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities leveraging our agile deployment methodology
• Providing hands-on leadership and Project Management to ensure deadlines are met and key deliverables are always accurate
• Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow HRSD applications
• Working with client stakeholders to document baseline, current state HR Service Delivery operations
• Developing the points of value to deliver throughout the HR Service Transformation effort
• Developing detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones, and finalizing budget/scope and high level architecture
• Managing all aspects of the project/workstream, including monitoring and identifying any project issues early to be able to mitigate any risk for your client
• Establishing user journeys and creating the user stories to support the design and configuration of the Employee Service Portal, Knowledge Management, and Case Management capabilities
• Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions
• Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the HRSD build into production
• Building your reputation within the firm and market around the strong HR Shared Services knowledge and ServiceNow product knowledge you possess
• Forging strong relationships with both the clients and project teams that will contribute to your growth and development
The role does not require any line management responsibility.
The Team
The Group develops Custom products, applications and services for Deloitte professionals globally. As a team we are here to delight customers by embracing design thinking, agility, innovation, and a customer first focus. support.
Location : Hyderabad/Bangalore
Work shift Timings : 11 AM to 8 PM
Qualifications
• Bachelor of Engineering/ Bachelor of Technology
• 6-8 years’ experience in Service Now Configuration
The role will report to the DevOps Development Manager.
Essential:
• Experience with Service Now configuration.
• ServiceNow User Interface - Configure Navigation, UI, Search and Branding options, Manage Lists and Forms and Connect collaboration tools.
• User Administration - Configure User Accounts, Groups, and Roles.
• Knowledge of ITIL processes.
• Experience on ServiceNow Modules Incident, Problem, Change, CMS, CMDB, Asset, Integration.
• Automation knowledge.
• Data Management and Reporting - Working with Tables, import data, add Configuration Items (Cis) to the CMDB, and Reporting tools.
• Integration with other ITSM tools 3rd Party tools eMail and web service based integrations.
• Good Presentation skills and verbal written communication skills.
• Team management and client facing.
How You’ll Grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 1+0+46
Assistant Manager (CL4) – ServiceNow Developer (HRSD)
As a ServiceNow Product Owner, you are a key member of the team who support and enhance ServiceNow for Deloitte LLP. You will have various roles supporting the Business As usual Activities, working on small, medium Enhancements and engaging as a Subject matter Expert on Projects. You will be a bridge between the users, and the Development team
Work you’ll do
Your role will focus on helping our internal teams architect and engineer modern, agile cloud environments, using Visual Studio Team Services to help with Application Lifecycle Management.
Key responsibilities include:
• HRSD Implementation Certification is MUST.
• Extensive ServiceNow technical experience – been working as Developer for 4+ years.
• Strong HRSD SN experience (OOTB and processes) – at least 2+ years working experience of HRSD.
• Experience HR shared services and Service Delivery.
• Experience with a full HRSD suite implementation.
• Knowledge of HR functions, processes, and best practices.
• Knowledge of Enterprise Onboarding and Transitions through life cycle events.
• Experience with Case Management, Knowledge Management, Custom Form, Custom Workflow, Integration development and support.
Other resoponsibilities can include:
• Leading ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities leveraging our agile deployment methodology
• Providing hands-on leadership and Project Management to ensure deadlines are met and key deliverables are always accurate
• Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow HRSD applications
• Working with client stakeholders to document baseline, current state HR Service Delivery operations
• Developing the points of value to deliver throughout the HR Service Transformation effort
• Developing detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones, and finalizing budget/scope and high level architecture
• Managing all aspects of the project/workstream, including monitoring and identifying any project issues early to be able to mitigate any risk for your client
• Establishing user journeys and creating the user stories to support the design and configuration of the Employee Service Portal, Knowledge Management, and Case Management capabilities
• Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions
• Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the HRSD build into production
• Building your reputation within the firm and market around the strong HR Shared Services knowledge and ServiceNow product knowledge you possess
• Forging strong relationships with both the clients and project teams that will contribute to your growth and development
The role does not require any line management responsibility.
The Team
The Group develops Custom products, applications and services for Deloitte professionals globally. As a team we are here to delight customers by embracing design thinking, agility, innovation, and a customer first focus. support.
Location : Hyderabad/Bangalore
Work shift Timings : 11 AM to 8 PM
Qualifications
• Bachelor of Engineering/ Bachelor of Technology
• 6-8 years’ experience in Service Now Configuration
The role will report to the DevOps Development Manager.
Essential:
• Experience with Service Now configuration.
• ServiceNow User Interface - Configure Navigation, UI, Search and Branding options, Manage Lists and Forms and Connect collaboration tools.
• User Administration - Configure User Accounts, Groups, and Roles.
• Knowledge of ITIL processes.
• Experience on ServiceNow Modules Incident, Problem, Change, CMS, CMDB, Asset, Integration.
• Automation knowledge.
• Data Management and Reporting - Working with Tables, import data, add Configuration Items (Cis) to the CMDB, and Reporting tools.
• Integration with other ITSM tools 3rd Party tools eMail and web service based integrations.
• Good Presentation skills and verbal written communication skills.
• Team management and client facing.
How You’ll Grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 1+0+46
💡 Quick Summary
Seeking a career-building opportunity? The ServiceNow Developer position is now open for candidates interested in the Software Developer Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Software Developer Jobs is a plus.
