Job Description
We are a hybrid, remote-office company dedicated to growing our talent anywhere!
We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX
At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.
We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our HUMBLEHUNGRYSMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
About the Role:
Perform administration, configuration, and ongoing maintenance of the ServiceNow platform; including supporting and building processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal, and other service modules as well as support for custom scoped applications that deliver enterprise-wide business processes. Work with IT infrastructure, operations, and business stakeholders to identify, document, and implement solutions; including enhancements and customizations to meet usage requirements. Responsible for maintaining the ServiceNow hosted environments, performing upgrades, testing, migrations, and providing problem research and resolution support as required.
What You Will Do:
• Proactively manage and oversee all aspects of the company ITSM tool / ServiceNow instance ensuring platform availability and reliability.
• Responsible for the development of workflows and applications within the ServiceNow platform, which support the streamlining and automation of business processes by using scripting tools and ServiceNow functionality to create automation for routine tasks being done in ServiceNow.
• Coordinates and maintains relationships with related the related ServiceNow process teams including, but not limited to Incident Management, Problem Management, Knowledge Management, Change Management, CMDB and Service Catalog.
• Responsible for user management, managing platform upgrades, development, QA, and production environments. Producing reports and dashboards based on defined measures, metrics and KPI.
• Act as the ServiceNow main point of contact for administration, configuration, monitoring, maintenance, and support of the ServiceNow platform and associated applications
• Responsible for developing and maintaining integrations between the ServiceNow and external systems, while also participating in weekly Change Review Board meetings, Weekly, Monthly Operations Reviews, etc.
• Works closely with stakeholders to obtain supporting information and data to develop a consistent view of product performance, quality, and operational support functions.
• Contributes to estimates on work in a timely manner and delivers against them
• Assists other IT departments with tasks and troubleshooting as needed.
• Evaluates new industry software and/or infrastructure technologies to stay current on emerging technologies and future expectations.
• Ensures the quality of applications and/or infrastructure technologies through testing applications and following IT standards and guidelines.
• Builds test data necessary to perform the tests, experience with automated test frameworks preferred.
• Responsible for ensuring applications and/or infrastructure meet security standards as defined by IT.
• Identifies and reports risks to technologies, experience with ServiceNow integrated Risk Management preferred.
• Understands the data as part of the technologies being supported.
• Helps to maintain documented processes, best practices, and standards.
• Other duties as
Specialization Areas:
• Application Administration: Supports business line requests for customization of third-party Provides installation, maintenance and support for third party applications.
• Disaster Recovery: Understanding of IT infrastructure, network, storage, and security technologies to guide the preparation of related recovery Familiarity with Cloud is desirable. Project management, planning, and organizational skills.
• Business Intelligence: Analyze data requirement across the enterprise, consulting with stakeholders on business needs, translating business needs into analytics/reporting requirements, and interfacing with internal clients to ensure successful delivery of reporting.
• Test Analysis: Gather data, build, and execute test plans and test cases in coordination with team to test products, features and enhancements for the software release.
• Other duties as assigned
What You Will Need:
• Bachelor's degree in technical field or equivalent education and work
• Master's degree preferred.
• Typically, requires a minimum of 8 years professional IT development or support experience or in an IT development
• General knowledge of the software development lifecycle, preferably Agile/Lean.
• Experience with any of the following technologies: AWS, Windows Server environments, General knowledge of .NET, SSIS, IIS, Power BI, SQL, SQL Server.
• Experience with Visual Studio, Azure DevOps, Git, or other source control tools preferred.
• Effectively work within a team environment
• Effective written and oral communication
The responsibilities listed above are not all inclusive and may be changed at any time.
Salary range: $82,+18.25 – $153,136.+2
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.
#LI-Remote
Don’t have everything listed under qualifications? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single condition. At Pathward, we are dedicated to building a diverse and inclusive culture of belonging, so if you’re excited about this role but your experiences don’t match exactly to everything in the posting we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles.
Who we are:
Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, ****** orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.
Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com
Please click here to view Pathward's Applicant Privacy Notice.
Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.
We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX
At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.
We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our HUMBLEHUNGRYSMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
About the Role:
Perform administration, configuration, and ongoing maintenance of the ServiceNow platform; including supporting and building processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal, and other service modules as well as support for custom scoped applications that deliver enterprise-wide business processes. Work with IT infrastructure, operations, and business stakeholders to identify, document, and implement solutions; including enhancements and customizations to meet usage requirements. Responsible for maintaining the ServiceNow hosted environments, performing upgrades, testing, migrations, and providing problem research and resolution support as required.
What You Will Do:
• Proactively manage and oversee all aspects of the company ITSM tool / ServiceNow instance ensuring platform availability and reliability.
• Responsible for the development of workflows and applications within the ServiceNow platform, which support the streamlining and automation of business processes by using scripting tools and ServiceNow functionality to create automation for routine tasks being done in ServiceNow.
• Coordinates and maintains relationships with related the related ServiceNow process teams including, but not limited to Incident Management, Problem Management, Knowledge Management, Change Management, CMDB and Service Catalog.
• Responsible for user management, managing platform upgrades, development, QA, and production environments. Producing reports and dashboards based on defined measures, metrics and KPI.
• Act as the ServiceNow main point of contact for administration, configuration, monitoring, maintenance, and support of the ServiceNow platform and associated applications
• Responsible for developing and maintaining integrations between the ServiceNow and external systems, while also participating in weekly Change Review Board meetings, Weekly, Monthly Operations Reviews, etc.
• Works closely with stakeholders to obtain supporting information and data to develop a consistent view of product performance, quality, and operational support functions.
• Contributes to estimates on work in a timely manner and delivers against them
• Assists other IT departments with tasks and troubleshooting as needed.
• Evaluates new industry software and/or infrastructure technologies to stay current on emerging technologies and future expectations.
• Ensures the quality of applications and/or infrastructure technologies through testing applications and following IT standards and guidelines.
• Builds test data necessary to perform the tests, experience with automated test frameworks preferred.
• Responsible for ensuring applications and/or infrastructure meet security standards as defined by IT.
• Identifies and reports risks to technologies, experience with ServiceNow integrated Risk Management preferred.
• Understands the data as part of the technologies being supported.
• Helps to maintain documented processes, best practices, and standards.
• Other duties as
Specialization Areas:
• Application Administration: Supports business line requests for customization of third-party Provides installation, maintenance and support for third party applications.
• Disaster Recovery: Understanding of IT infrastructure, network, storage, and security technologies to guide the preparation of related recovery Familiarity with Cloud is desirable. Project management, planning, and organizational skills.
• Business Intelligence: Analyze data requirement across the enterprise, consulting with stakeholders on business needs, translating business needs into analytics/reporting requirements, and interfacing with internal clients to ensure successful delivery of reporting.
• Test Analysis: Gather data, build, and execute test plans and test cases in coordination with team to test products, features and enhancements for the software release.
• Other duties as assigned
What You Will Need:
• Bachelor's degree in technical field or equivalent education and work
• Master's degree preferred.
• Typically, requires a minimum of 8 years professional IT development or support experience or in an IT development
• General knowledge of the software development lifecycle, preferably Agile/Lean.
• Experience with any of the following technologies: AWS, Windows Server environments, General knowledge of .NET, SSIS, IIS, Power BI, SQL, SQL Server.
• Experience with Visual Studio, Azure DevOps, Git, or other source control tools preferred.
• Effectively work within a team environment
• Effective written and oral communication
The responsibilities listed above are not all inclusive and may be changed at any time.
Salary range: $82,+18.25 – $153,136.+2
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.
#LI-Remote
Don’t have everything listed under qualifications? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single condition. At Pathward, we are dedicated to building a diverse and inclusive culture of belonging, so if you’re excited about this role but your experiences don’t match exactly to everything in the posting we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles.
Who we are:
Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, ****** orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.
Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com
Please click here to view Pathward's Applicant Privacy Notice.
Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.
💡 Quick Summary
Seeking a career-building opportunity? The ServiceNow IT Engineer Principal position is now open for candidates interested in the Work from home Jobs sector. This role in Albion offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.