Position Overview

Job Title- BA Chapter Lead

Location- Pune

Role Description

You will be joining Foundational Platforms team within Cloud and Platform/CTO. The team is responsible for engineering of ServiceNow platform that runs bank's ITSM processes (Incident, Problem, Change, Configuration, Service Request and others) which is the second most used application within the Bank.

You will have an opportunity to design and implement solutions used by tens of thousands of users across the world. We are a global team, and you will work with the best ServiceNow Engineers and Business Analysts within the teams spanning three locations (UK, US and India).

What We’ll Offer You

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy.
• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your Key Responsibilities
• Being a Subject Matter Expert for several ITSM, SAMPro, CMDB, CSDM processes and providing support to the relevant development teams
• Liaising with the Product Team, customers, and other stakeholders as appropriate and acting as the business/functional counterpart for solution identification
• Participating in the analysis of incoming demand requests and progressing them to technical stores for the backlog.
• Supporting Agile ceremonies: sprint planning, daily stand-up, Show & Tell and retrospectives.
• Actively supporting the business strategy, plans and values, contributing to the achievement of a high-performance team culture
• Defining and documenting the standards for how the professional discipline operates
• Training and educating the chapter (and others where helpful) on these standards.
• Providing oversight and measuring how well those standards are adopted.
• Developing the professional growth of the discipline (e.g., measuring improvements and maturity)
• Line manager responsibility for all resources within BA chapter, ensuring clear development and career paths, succession planning, and hiring of resources.

Your Skills And Experience
• ServiceNow ITSM, SAMPro, CMDB, CSDM in-depth product knowledge is required, ITOM (Discovery/CMP/Service Mapping) or ITBM are beneficial.
• Proven experience of taking very high-level requirements and working with stakeholders of different seniorities to translate them into technical stories.
• Experience working in Agile environment using SCRUM methodology. Any SCRUM master experience is beneficial.
• Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities.
• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.

How We’ll Support You
• Training and development to help you excel in your career.
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About Us And Our Teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides