Job Description
As a ServiceNow Solution Architect you will make an impact by being a excellent Solution Architect with Servicenow. You will be a valued member of the ServiceNow team and work collaboratively with the manager, primary team, and other stakeholders and teams.
The ServiceNow Solution Architect provides mentorship and thought leadership to both our client and internal resources in platform design, integration design, development standards, platform management methods, and technology strategy consulting. A Senior Solution Architect has a high-level of understanding in scripting and app development, including familiarity with Web services, API’s and mobile application design.
Lead and mentor other developers (business, information, application, software, technology) to ensure the highest standard of technical quality.
Fulfills technical designing, crafting, documenting, and communicating the integration approach of all the components of the architecture.
Research and analyze capabilities and propose solution alternatives that address specific business needs and product/service strategies across Businesses Lines.
Educate clients and collaborate for the right technical solutions.
Deliver a positive and helpful experience to clients in every interaction.
Assist in the prioritization and understanding of new opportunities, designing tools and techniques to deliver efficiently.
Ensure each artifact produced, each configured technical component, and all personal interactions are of the highest quality.
Acts as the final delivery point for technical decision-making within a program.
What you'll do:
Build teams that can complete tasks.
Offer technical mentoring and mentorship to other developers/architects.
Define domain specific evaluation processes for hiring that fits market needs.
Interviewing to screen and identify the best candidates.
Periodic evaluation of the team capabilities
Define emerging skills that team needs and identify training needs.
Align resource requirements based on demand projections.
Records resource training and development plans in partnership with HR
What you bring to the role
A "" in computer science, Computer Engineering or Information Technology is beneficial, or equivalent experience with significant related IT and leadership experience.
4+ years working on the ServiceNow platform.
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
Knowledge of ITIL v3 required
General Consulting, Service Management and Software Development experience required
4+ years of multiple platform configuration
2 + years of senior technical experience
Experience preferred: ITSM, ITILv3. Certifications preferred: Certified System Administrator, Certified Application Developer, Certified Implementation Specialist.
What we offer
The chance to work with impact. Here, we’re empowered to bring our biggest thinking to help our company and clients improve everyday life.
Ownership over your career. We can stay at the top of our game through our award-winning learning and development ecosystem. And when our ambitions change, or we offer new opportunities, we help in adjusting by providing upskilling opportunity, on-the-job learning and guidance to find new roles that might be a better fit.
The opportunity to grow with a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
Flexible health and financial benefits to support you and your eligible dependants—from day one.
True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Working arrangements
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
Applications will be accepted until May 21st , 2026.
The ServiceNow Solution Architect provides mentorship and thought leadership to both our client and internal resources in platform design, integration design, development standards, platform management methods, and technology strategy consulting. A Senior Solution Architect has a high-level of understanding in scripting and app development, including familiarity with Web services, API’s and mobile application design.
Lead and mentor other developers (business, information, application, software, technology) to ensure the highest standard of technical quality.
Fulfills technical designing, crafting, documenting, and communicating the integration approach of all the components of the architecture.
Research and analyze capabilities and propose solution alternatives that address specific business needs and product/service strategies across Businesses Lines.
Educate clients and collaborate for the right technical solutions.
Deliver a positive and helpful experience to clients in every interaction.
Assist in the prioritization and understanding of new opportunities, designing tools and techniques to deliver efficiently.
Ensure each artifact produced, each configured technical component, and all personal interactions are of the highest quality.
Acts as the final delivery point for technical decision-making within a program.
What you'll do:
Build teams that can complete tasks.
Offer technical mentoring and mentorship to other developers/architects.
Define domain specific evaluation processes for hiring that fits market needs.
Interviewing to screen and identify the best candidates.
Periodic evaluation of the team capabilities
Define emerging skills that team needs and identify training needs.
Align resource requirements based on demand projections.
Records resource training and development plans in partnership with HR
What you bring to the role
A "" in computer science, Computer Engineering or Information Technology is beneficial, or equivalent experience with significant related IT and leadership experience.
4+ years working on the ServiceNow platform.
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
Knowledge of ITIL v3 required
General Consulting, Service Management and Software Development experience required
4+ years of multiple platform configuration
2 + years of senior technical experience
Experience preferred: ITSM, ITILv3. Certifications preferred: Certified System Administrator, Certified Application Developer, Certified Implementation Specialist.
What we offer
The chance to work with impact. Here, we’re empowered to bring our biggest thinking to help our company and clients improve everyday life.
Ownership over your career. We can stay at the top of our game through our award-winning learning and development ecosystem. And when our ambitions change, or we offer new opportunities, we help in adjusting by providing upskilling opportunity, on-the-job learning and guidance to find new roles that might be a better fit.
The opportunity to grow with a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
Flexible health and financial benefits to support you and your eligible dependants—from day one.
True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Working arrangements
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
Applications will be accepted until May 21st , 2026.
💡 Quick Summary
Seeking a career-building opportunity? The ServiceNow Solution Architect position is now open for candidates interested in the Architect / Interior Designer Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Architect / Interior Designer Jobs is a plus.