Services Architect

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at

Description

The role of the Services Architect is responsible for consulting with clients to analyze and understand the client's business needs and create a services solution to meet those requirements. This position will be the focal point for effective communications with the client/prospect for the development of a services solution. The Services Architect is expected to maintain a thorough knowledge of UKG’s services and practices and work with each service line to create and coordinate the proposed solution and pricing. The Services Architect will be responsible for driving revenue by evaluating, product positioning, and selling the optimal services components for the client. The Services Architect will be the single point of contact for sales and clients for services opportunities. The role of the Services Architect is responsible for consulting with clients to analyze and understand the client's business needs and create a services solution to meet those requirements. This position will be the focal point for effective communications with the client/prospect for the development of a services solution. The Services Architect is expected to maintain a thorough knowledge of UKG’s services and practices and work with each service line to create and coordinate the proposed solution and pricing. The Services Architect will be responsible for driving revenue by evaluating, product positioning, and selling the optimal services components for the client. The Services Architect will be the single point of contact for sales and clients for services opportunities.

Primary Responsibilities
• Provide single point of contact to Inside Sales organization and designated Services Architects lines of business to pursue and close services opportunities
• Understand the customer’s strategic business and technology goals and create the proposed service approach and solution
• Documentation such as proposals, SOW’s, RFP responses, etc.
• Understand promotions available to customer and actively engage in the process to apply
• Perform analysis to create implementation quotes and proposals for prospective customers related to customer service requests and change orders

Qualifications

Basic Qualifications
• 2+ years in a professional services role, ideally in application software implementation and/or services sales
• Intermediate level knowledge and understanding of labor management, HCM, scheduling, leave management, or similar domain product/systems required
• Previous experience with customer services requests and estimating addon products
• B.A. / B.S. degree, with a focus in business or Information technology preferred

Preferred Qualifications
• Ability to develop and manage solutions for Inside Sales organization
• Versed in Launch implementation methodology
• Develop good working relationships with Services Delivery and Sales Support organizations
• Entry level skillset in selling and negotiating techniques
• Entry level presentation skills with the ability to articulate the services value proposition as part of the overall business solution
• Ability to communicate and negotiate with Inside Sales and Customers in an “influence without authority” role
• Ability to work seamlessly among multiple industry lines of expertise, prior experience in a Retail, Public Sector, Manufacturing, Services & Distribution or Healthcare setting a plus

The pay range for this position in Colorado, New York, Washington and California is $68,100 to $+7,+00, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.

San Francisco Bay Area Pay Law

There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $78,315 to $112,585 per year.

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, ****** orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO is the Law poster and its supplement.
View the Pay Transparency Nondiscrimination Provision.
UKG participates in E-Verify. View the E-Verify posters here.

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].