Job Description
Join AFCA as a Sessional Ombudsman in the Insurance team and make a meaningful impact by bringing your expertise, shaping better outcomes and helping to lift standards across the general insurance sector.
The Insurance decision-making team at AFCA, led by Lead Ombudsman Emma Curtis, plays a pivotal role in resolving complex complaints and working closely with regulatory, industry and consumer stakeholders to address key issues affecting insurers and their members.
We are seeking an experienced Sessional Ombudsman to join our dynamic, highly collaborative team. This is an opportunity to contribute your expertise on a flexible, per‑engagement basis, supporting fair and timely dispute resolution. As part of our pool of skilled dispute‑resolution professionals, you’ll have access to AFCA’s resources, specialist teams, and ongoing support. You will makehigh‑quality decisions on complaints, individually or as part of a panel in line with the law, relevant trust deeds and insurance terms, and AFCA’s rules.
Engagements vary based on your availability, These flexible engagements can be as short as one day a week for several months or longer, or a few days per week or month depending on your availability. The role is perfect for people who value flexibility and want meaningful work that still leaves plenty of time for family, personal interests, and life outside of work. In this role, you can contribute your expertise and make a real difference for others without sacrificing the balance that matters most to you. With the freedom to choose when and how often you work, it’s an ideal opportunity for those looking to stay professionally engaged while maintaining the space to pursue hobbies, care for loved ones, or simply enjoy a lifestyle with greater control and autonomy.
The Insurance decision-making team at AFCA, led by Lead Ombudsman Emma Curtis, plays a pivotal role in resolving complex complaints and working closely with regulatory, industry and consumer stakeholders to address key issues affecting insurers and their members.
We are seeking an experienced Sessional Ombudsman to join our dynamic, highly collaborative team. This is an opportunity to contribute your expertise on a flexible, per‑engagement basis, supporting fair and timely dispute resolution. As part of our pool of skilled dispute‑resolution professionals, you’ll have access to AFCA’s resources, specialist teams, and ongoing support. You will makehigh‑quality decisions on complaints, individually or as part of a panel in line with the law, relevant trust deeds and insurance terms, and AFCA’s rules.
Engagements vary based on your availability, These flexible engagements can be as short as one day a week for several months or longer, or a few days per week or month depending on your availability. The role is perfect for people who value flexibility and want meaningful work that still leaves plenty of time for family, personal interests, and life outside of work. In this role, you can contribute your expertise and make a real difference for others without sacrificing the balance that matters most to you. With the freedom to choose when and how often you work, it’s an ideal opportunity for those looking to stay professionally engaged while maintaining the space to pursue hobbies, care for loved ones, or simply enjoy a lifestyle with greater control and autonomy.
💡 Quick Summary
Seeking a career-building opportunity? The Sessional Ombudsman, Insurance position is now open for candidates interested in the Insurance sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.