About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 742,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
Job Description:
Help define a set of policies, processes, procedures, and guidelines around SIAM implementation
Ensure that the SIAM strategy is aligned to the client's business objectives
Advocate and establish key SIAM principles and an effective operating model within the IT Service Management framework
Provide all the necessary datapoints/input to the SIAM leadership to support a transversal Program and Commercial Management
Remain accountable for end-to-end Performance Management and KPI/Service Levels reporting (involving multiple Service Providers) to achieve agreed targets
Remain accountable for providing the technology and products as per agreed timelines and quality
Manage relationship with different Service Providers
Set up, manage, and endorse the SIAM governance
Act as a conduit between Accenture and Clients' leadership
Adhere to and help maintain Security & Compliance policies across engagements
Remain accountable for the process and security compliance audit reporting
Ensure that remedial measures are taken to fix the gaps
Pass on necessary training and feedback to help avoid any recurrence
Drive Continual Service Improvement across Accenture's capability and client engagements.
Support Solutioning by validating the solution plans, estimation
Support delivery teams by engaging in escalated issues, enhancing the service, and identifying/remediating the areas of opportunity
Support in establishing and maintaining a strong SIAM capability
Role Expectations:
Deliver service transitions and other service integration and service management programmes and projects to our clients through the application of project management disciplines and processes
Work collaboratively with clients up to CXO level, technical architects, account executives, solution designers, commercial specialists, and wider delivery teams.
Guide other professionals (projects practitioners, specialists, and consultants)
Contribute to contractual and commercial discussions with clients and 3rd parties
Provide leadership in complex project related problems and create innovative solutions involving finance, scheduling, technology, methodology, tools and solution components with the assistance of appropriate functional and technical groups
Challenge the validity of given procedures and processes with the intent to enhance and improve
Lead and guide the efforts of others in understanding and reaching project decisions. Position may require coordination of activities of less experienced or less knowledgeable team members
Provide input to and/or create specialist points of view for the market and where appropriate present at industry events.
Planning and monitoring progress of the project delivery team, producing reports as required
Attend and prepare for project governance meetings, update plans, risks and issues, RAG reports
Takes full responsibility for managing projects to provide a defined deliverable(s) to specification, within agreed cost and timescale, meeting the necessary quality standards and to customer satisfaction
Actively manage the client relationship including the commercials, risks, and opportunities of the development, and acts as the point of escalation for the client
Required Skills:
Functional experience in a Managed Services environment (Applications as well Infrastructure landscape), Data Center, Service Desk and Applications Management, Service Integration, Exposure on ITSM & Reporting Tools (Remedy, Service Now, Business Objects, Qlickview etc.), Contract Management, Crisis Management and Triaging, Problem Management, IT Asset Management (FNMS) , Change and Release Management, Availability & Capacity management, Service Catalog Management, Service Level Management & Reporting, Vendor Management, Service Design, Software License Optimization and Demand Management
Qualifications:
ITIL Expert, Foundation Certificate in SIAM, PMP, LEAN
Due to the secure nature of this role, Australian citizens with an active security clearance will be preferred.
Benefits of working at Accenture:
Holistic well-being program including health insurance
Life & Salary Continuance Insurance
18 weeks paid parental leave
Long & short-term career break opportunities
Structured career development program
Local and international career opportunities.
Certified as a Family Inclusive Workplace™
Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
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At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or ****** orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email
[email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.
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Equal Employment Opportunity Statement for Australia:
At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.
We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.
We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or ****** orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.
