Job Description
Full job description
About the role
We’re looking for a Site IT Engineer to provide hands-on IT delivery and support across our Central North Island sites (Kinleith Mill and Tasman Mill [Kawerau]). This is a varied, practical role where you’ll be the go-to IT presence on site – supporting infrastructure, end-user technology, security systems, and specialist factory and plant devices.
You’ll work closely with our IT teams, vendors, and site stakeholders to keep critical systems running smoothly and safely, while also contributing to improvement initiatives and project work.
This role is ideal for someone who enjoys working close to the business, troubleshooting in real-world environments, and taking ownership of site IT outcomes.
This role comes with a vehicle. A full drivers license is essential.
Key responsibilities
Incident resolution & support
Resolve IT incidents and requests for assigned sites in line with agreed service levels
Follow IT operational processes including incident, change, and problem management
Act as a point of escalation for site-based IT issues and minimise business impact
Work collaboratively with the Service Desk and wider IT teams to resolve issues
Keep IT leaders informed of risks or service impacts
Routine site maintenance
Conduct regular site visits and proactively manage IT maintenance requirements
Ensure site tickets are logged, accurate, and up to date in the ITSM system
Maintain accurate site documentation and share local knowledge with IT teams
Work with site stakeholders to prioritise IT tasks and improvements
Projects
Deliver assigned project work to agreed requirements and timelines
Support new site setups, technology upgrades, and infrastructure changes
What you’ll be supporting
End-user computing
Infrastructure
Security & access systems
Manufacturing & operational technology
Vendor management
PCs, thin clients, printers, and office IT support
Structured cabling (copper and fibre)
Communications cabinets, switches, WAPs, patch panels
UPS management and non-office DHCP scopes
New site builds, moves, and upgrades
Access control systems (e.g. Protégé, Gallagher)
Security cameras (HikVision), including NVRs and system maintenance
Visitor registration systems
Factory and plant PCs
Forkhoist VMUs and tablets
Kiwiplan and FFF devices
Barcode scanners and verifiers
OEM and machine interfaces (e.g. corrugators, PLC programming tablets)
Weighbridges, scanners, and mill/port systems
Coordinate with vendors for hardware, cabling, maintenance, and site works
What we’re looking for
Proven experience in site-based IT support or infrastructure roles
Strong hands-on troubleshooting skills across hardware, networking, and end-user systems
Experience working in industrial, manufacturing, or operational environments (highly regarded)
Confidence working independently while collaborating with wider IT teams
Strong communication skills and a customer-focused mindset
Willingness to travel to assigned sites as required
Why join us?
Varied, hands-on role with real impact on day-to-day operations
Exposure to both IT and operational technology
Supportive team environment with opportunities to grow your technical breadth
Work close to the business, not stuck behind a desk all day
Apply now
Share
About the role
We’re looking for a Site IT Engineer to provide hands-on IT delivery and support across our Central North Island sites (Kinleith Mill and Tasman Mill [Kawerau]). This is a varied, practical role where you’ll be the go-to IT presence on site – supporting infrastructure, end-user technology, security systems, and specialist factory and plant devices.
You’ll work closely with our IT teams, vendors, and site stakeholders to keep critical systems running smoothly and safely, while also contributing to improvement initiatives and project work.
This role is ideal for someone who enjoys working close to the business, troubleshooting in real-world environments, and taking ownership of site IT outcomes.
This role comes with a vehicle. A full drivers license is essential.
Key responsibilities
Incident resolution & support
Resolve IT incidents and requests for assigned sites in line with agreed service levels
Follow IT operational processes including incident, change, and problem management
Act as a point of escalation for site-based IT issues and minimise business impact
Work collaboratively with the Service Desk and wider IT teams to resolve issues
Keep IT leaders informed of risks or service impacts
Routine site maintenance
Conduct regular site visits and proactively manage IT maintenance requirements
Ensure site tickets are logged, accurate, and up to date in the ITSM system
Maintain accurate site documentation and share local knowledge with IT teams
Work with site stakeholders to prioritise IT tasks and improvements
Projects
Deliver assigned project work to agreed requirements and timelines
Support new site setups, technology upgrades, and infrastructure changes
What you’ll be supporting
End-user computing
Infrastructure
Security & access systems
Manufacturing & operational technology
Vendor management
PCs, thin clients, printers, and office IT support
Structured cabling (copper and fibre)
Communications cabinets, switches, WAPs, patch panels
UPS management and non-office DHCP scopes
New site builds, moves, and upgrades
Access control systems (e.g. Protégé, Gallagher)
Security cameras (HikVision), including NVRs and system maintenance
Visitor registration systems
Factory and plant PCs
Forkhoist VMUs and tablets
Kiwiplan and FFF devices
Barcode scanners and verifiers
OEM and machine interfaces (e.g. corrugators, PLC programming tablets)
Weighbridges, scanners, and mill/port systems
Coordinate with vendors for hardware, cabling, maintenance, and site works
What we’re looking for
Proven experience in site-based IT support or infrastructure roles
Strong hands-on troubleshooting skills across hardware, networking, and end-user systems
Experience working in industrial, manufacturing, or operational environments (highly regarded)
Confidence working independently while collaborating with wider IT teams
Strong communication skills and a customer-focused mindset
Willingness to travel to assigned sites as required
Why join us?
Varied, hands-on role with real impact on day-to-day operations
Exposure to both IT and operational technology
Supportive team environment with opportunities to grow your technical breadth
Work close to the business, not stuck behind a desk all day
Apply now
Share
💡 Quick Summary
Seeking a career-building opportunity? The Site IT Engineer - Central North Island position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Rotorua offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
