Job Description
Role/ Job Title: Site Reliability Engineer
Business: Information Technology
Function/ Department: Information Technology
Place of Work: Mumbai
Roles & Responsibilities:
'• Ensure user visible uptime and quality, providing operational and development expertise in making our systems have proactive monitoring, fail rarely and automatically fix when they do fail
• Minimize manual involvement by driving solutions, automation and implementing continuous improvements that creates an operating environment, including development & configuration for dynamic monitoring, alerting & recovery
• Engage to run, maintain and improve critical service against established Service Level Objectives by applying software engineering principles
• Own day-to-day health, uptime, monitoring, reliability of services & server infrastructure, performance improvements, change management and capacity management of the services supported
• Build strong relationship & Engage in with the development team throughout the life cycle to help build for reliability
• Identify and/or analyze patterns of incidents/problem, conduct flawless post-mortems, develop permanent remediation plans, implement automation to prevent future incidents from re-occurring again
• Facilitate maximum speed of delivery by objectively binding to disruptions of the service
• Practice Agile and Scrum methodologies
Secondary Responsibilities :
'-Recommend improvements to processes and policies across the Banking business to drive operational efficiencies and high quality customer service
-Leverage in-house synergies through collaboration with internal stakeholders
Managerial & Leadership Responsibilities :
'- Monitor key parameters on productivity, hiring quality and attrition rates and make necessary improvements
- Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight
- Attract and retain best-in-class talent for key roles in their reporting structure
Key Success Metrics:
'- Time to market
- Failure recovery time
- Reduced lead time to change
- Lowering change failure rates
Business: Information Technology
Function/ Department: Information Technology
Place of Work: Mumbai
Roles & Responsibilities:
'• Ensure user visible uptime and quality, providing operational and development expertise in making our systems have proactive monitoring, fail rarely and automatically fix when they do fail
• Minimize manual involvement by driving solutions, automation and implementing continuous improvements that creates an operating environment, including development & configuration for dynamic monitoring, alerting & recovery
• Engage to run, maintain and improve critical service against established Service Level Objectives by applying software engineering principles
• Own day-to-day health, uptime, monitoring, reliability of services & server infrastructure, performance improvements, change management and capacity management of the services supported
• Build strong relationship & Engage in with the development team throughout the life cycle to help build for reliability
• Identify and/or analyze patterns of incidents/problem, conduct flawless post-mortems, develop permanent remediation plans, implement automation to prevent future incidents from re-occurring again
• Facilitate maximum speed of delivery by objectively binding to disruptions of the service
• Practice Agile and Scrum methodologies
Secondary Responsibilities :
'-Recommend improvements to processes and policies across the Banking business to drive operational efficiencies and high quality customer service
-Leverage in-house synergies through collaboration with internal stakeholders
Managerial & Leadership Responsibilities :
'- Monitor key parameters on productivity, hiring quality and attrition rates and make necessary improvements
- Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight
- Attract and retain best-in-class talent for key roles in their reporting structure
Key Success Metrics:
'- Time to market
- Failure recovery time
- Reduced lead time to change
- Lowering change failure rates
💡 Quick Summary
Seeking a career-building opportunity? The Site Reliability Engineer position is now open for candidates interested in the Bank Jobs sector. This role in Karnataka offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
