Job Description:

Overview

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
• BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview:

Global Wholesale Banking Technology team is seeking to expand its services in India. The business is looking for dynamic and talented individuals with passion to learn, self-driven, proactive in various roles to support the strategy to implement GWBT Production support horizontal model to support growth in areas of Payments/Wire processing, middleware, reporting, Trade & Credit Services and Sales & performance. Selected candidates will be part of application support teams supporting Bank of America’s core wholesale banking and vendor applications, specializing in payment processing. The individuals will be responsible for various production support aspects including, but not limited to incident & triage management, problem & change management, Risk deliverables and are expected to take end to end ownership of applications with minimal oversight.

Job Description

SME support for resolving Incidents, Problems, Monitoring Events, and Service Requests. Application support teams supporting Bank of America’s core wholesale banking and vendor applications, specializing in payment processing

Responsibilities
• SME support for resolving Incidents, Problems, Monitoring Events, and Service Requests
• Drive process improvements (Automations) and innovation
• Interpret business requirements into design solutions
• Understand the design and development of the project lifecycle
• Code Unit Testing and Component Integration Testing.
• Creation and maintenance of system, functional and reference documentation.
• Provide support during testing phases as required.
• Conduct analysis and recommend bug fixes for production incidents
• Provide On-call support
• Carry out daily health-check activities involving application checks, system checks, and database checks and related on production systems / servers
• Report root cause of the incidents and present ideas on how to prevent the incidents from occurring in future
• Ensure adherence to incident and change management processes
• Regular engagement with