Site Reliability Engineer (T1)

IAMOPS | Growth Fanatics DevOps is a full DevOps Suite company dedicated to supporting the growth of clients from MVP to Production. We are seeking a proactive and reliable Site Reliability Engineer (Tier-1) to join our Network Operations Center (NOC) 24/7 team in Surat (On-site, Shift Based).

As part of the NOC team, you will play a vital role in monitoring, troubleshooting, and responding to incidents to ensure maximum system uptime and performance. This is a shift-based role designed for individuals who thrive in fast-paced environments and are passionate about maintaining seamless IT operations.

Key Responsibilities

• Perform Tier-1 monitoring, troubleshooting, and incident response for production systems.

• Work in 24×7 shifts to ensure system uptime, reliability, and SLA adherence.

• Escalate issues to DevOps, QA, FinOps, and Security teams as needed.

• Execute predefined runbooks and document resolutions.

• Maintain clear communication during incidents and handovers.

Requirements

• 1–3 years of experience in IT operations, NOC, or support roles.

• Basic understanding of cloud infrastructure (AWS preferred).

• Strong troubleshooting and communication skills.

• Willingness to work in rotational shifts - Must

• Team player with a proactive attitude.

Preferred Qualifications

• Familiarity with monitoring tools (New Relic, Grafana, CloudWatch).

• Exposure to incident management processes and ITIL basics.

If you are ready to build your career in a 24/7 NOC environment, have a strong foundation in IT operations, and are eager to work with modern monitoring tools and cloud infrastructure, we want to hear from you. Be part of a dedicated growth team that keeps systems running smoothly and ensures reliability around the clock.