Job Description
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Trend Windows & Doors
Trend Windows & Doors is one of Australia’s largest window manufacturers, renowned for quality, innovation and design for more than 50 years. We are part of the larger Ventora group that includes iconic brands such as Corinthian Doors, Stegbar Windows & Doors, Regency Shower Screens & Robes, and A&L Windows.
About Our Opportunity
As the Site Service Coordinator, you’ll be part of collaborative and close-knit team where customer service is at the heart of everything we do. In this fast-paced role, you’ll liaise with customers and internal teams to schedule and coordinate service works such as installation and warranty works, and provide essential administrative support to ensure a seamless customer experience.
In addition, you’ll:
Contact customers daily to confirm upcoming service works
Schedule and manage service dates for installers
Work out runs for installers/ technicians
Print all required service paperwork for installers
Act as the primary contact for service works enquiries
Consolidate feedback and investigate/ escalate any issues
About You
We’re looking for an energetic team player with previous customer service experience, self-motivation and initiative to participate in our comprehensive training programme.
You’ll possess strong communication and interpersonal skills, with the ability to adapt your approach to meet customer needs and build constructive relationships with both internal stakeholders (such as installers, suppliers, and sales representatives) and external partners (including builders and homeowners).
In addition, you will bring:
Ability to quickly gain competency with our in-house ERP system
Pride in thoroughness and attention to detail
Highly organised, able to multi-task and prioritise effectively
Outstanding customer service skills
Excellent verbal and written communication skills
Basic MS Outlook and Excel skills
Ability to remain calm and professional under pressure
About The Benefits:
Permanent full-time role, Monday to Friday (8.30am – 4.30pm)
Generous discounts on our extensive range of products
Ability to schedule leave every year over the Christmas period
Additional paid day’s leave on your birthday
Flare benefits programme – salary packaging, discounts and premium perks
Refer a friend and get rewarded with $$ through our Employee Referral Programme
Opportunities to cross-train, enhance your skills and advance your career
Employee Assistance Programme access
Your Next Steps
Join our team and be a part of our commitment to delivering exceptional service and quality. If you're ready to take on this exciting opportunity, apply now and make a significant impact at Trend Windows & Doors.
Trend Windows & Doors builds businesses ethically and safely. Eligible applications must have legal rights to work in Australia and undertake pre-employment checks.
Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.
Trend Windows & Doors
Trend Windows & Doors is one of Australia’s largest window manufacturers, renowned for quality, innovation and design for more than 50 years. We are part of the larger Ventora group that includes iconic brands such as Corinthian Doors, Stegbar Windows & Doors, Regency Shower Screens & Robes, and A&L Windows.
About Our Opportunity
As the Site Service Coordinator, you’ll be part of collaborative and close-knit team where customer service is at the heart of everything we do. In this fast-paced role, you’ll liaise with customers and internal teams to schedule and coordinate service works such as installation and warranty works, and provide essential administrative support to ensure a seamless customer experience.
In addition, you’ll:
Contact customers daily to confirm upcoming service works
Schedule and manage service dates for installers
Work out runs for installers/ technicians
Print all required service paperwork for installers
Act as the primary contact for service works enquiries
Consolidate feedback and investigate/ escalate any issues
About You
We’re looking for an energetic team player with previous customer service experience, self-motivation and initiative to participate in our comprehensive training programme.
You’ll possess strong communication and interpersonal skills, with the ability to adapt your approach to meet customer needs and build constructive relationships with both internal stakeholders (such as installers, suppliers, and sales representatives) and external partners (including builders and homeowners).
In addition, you will bring:
Ability to quickly gain competency with our in-house ERP system
Pride in thoroughness and attention to detail
Highly organised, able to multi-task and prioritise effectively
Outstanding customer service skills
Excellent verbal and written communication skills
Basic MS Outlook and Excel skills
Ability to remain calm and professional under pressure
About The Benefits:
Permanent full-time role, Monday to Friday (8.30am – 4.30pm)
Generous discounts on our extensive range of products
Ability to schedule leave every year over the Christmas period
Additional paid day’s leave on your birthday
Flare benefits programme – salary packaging, discounts and premium perks
Refer a friend and get rewarded with $$ through our Employee Referral Programme
Opportunities to cross-train, enhance your skills and advance your career
Employee Assistance Programme access
Your Next Steps
Join our team and be a part of our commitment to delivering exceptional service and quality. If you're ready to take on this exciting opportunity, apply now and make a significant impact at Trend Windows & Doors.
Trend Windows & Doors builds businesses ethically and safely. Eligible applications must have legal rights to work in Australia and undertake pre-employment checks.
Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.
💡 Quick Summary
Seeking a career-building opportunity? The Site Service Coordinator position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.