Job Description
Job: Technology
Primary Location: Asia-India-Chennai
Schedule: Full-time
Employee Status: Permanent
Posting Date: 21/Jul/2026, 7:08:36 AM
Unposting Date: Ongoing
The Role Responsibilities
JOB SUMMARY
• The role is responsible for execution of CnC Technology across Transaction banking & Global Banking domains
• Ensure maximum service quality and stability through fast and effective response to technical incidents, and to be a catalyst for change via analysis and identification of continual service improvement opportunities.
• Contribute for knowledge management, ensure that resolution steps, preventive actions etc. are well documented and kept for future reference.
• Identify areas of improvement in monitoring, housekeeping and capacity planning to proactively avoid incidents.
• Align the support model with Tech support to provide business opportunities for upliftment of monitoring
• Proactively identify, assess, mitigate and monitor risks in the domain.
Responsibilities
Situation Awareness & Situation Management:
• Identification of the key elements or "events" that, in combination, serve to define the situation.
• Up-to-the-minute cognizance or awareness to move about, operate, or maintain payments systems.
• Comprehension of the current situation – A combination of comprehensive holistic pattern, or tactical situation to define the current status in operationally relevant terms in support of rapid decision making and action.
• Analyze and organize raw data.
• Build data pipelines.
• Evaluate business needs and objectives.
• Interpret trends and patterns.
• Prepare data for prescriptive and predictive modelling.
Problem/Incident Management
• Primarily responsible for the stability of the production system. Ensures second and third level of support is in place for problem diagnosis and resolution as per the agreed SLA's.
• Identified systemic issues, finds their root cause and provide analysis for such incidents - Improve resumption time for high severity & critical incidents (meet resumption SLAs)
Pro-Active/Preventive Maintenance
• Responsible for identifying and provide assistance to the service improvement programs to improve the overall stability of the application.
• Identify areas of improvement in monitoring, housekeeping and capacity planning to proactively avoid incidents - Migrate dashboards to strategic Hadoop based environment
DR/BCP Management
• Centrally responsible to be a part of DR / BCP related activities.
• Prepare checklist post DR drill with the lessons learnt.
• Responsible for maintaining the DR environment up-to-date with production and ensure DR documents and procedures are updated all time.
• Contribute to the point of failures in the application using tools like FEMA (Failure Mode Effects Analysis) and ensure BCP is available to mitigate the failures.
Monitoring & Reviews
Primary Location: Asia-India-Chennai
Schedule: Full-time
Employee Status: Permanent
Posting Date: 21/Jul/2026, 7:08:36 AM
Unposting Date: Ongoing
The Role Responsibilities
JOB SUMMARY
• The role is responsible for execution of CnC Technology across Transaction banking & Global Banking domains
• Ensure maximum service quality and stability through fast and effective response to technical incidents, and to be a catalyst for change via analysis and identification of continual service improvement opportunities.
• Contribute for knowledge management, ensure that resolution steps, preventive actions etc. are well documented and kept for future reference.
• Identify areas of improvement in monitoring, housekeeping and capacity planning to proactively avoid incidents.
• Align the support model with Tech support to provide business opportunities for upliftment of monitoring
• Proactively identify, assess, mitigate and monitor risks in the domain.
Responsibilities
Situation Awareness & Situation Management:
• Identification of the key elements or "events" that, in combination, serve to define the situation.
• Up-to-the-minute cognizance or awareness to move about, operate, or maintain payments systems.
• Comprehension of the current situation – A combination of comprehensive holistic pattern, or tactical situation to define the current status in operationally relevant terms in support of rapid decision making and action.
• Analyze and organize raw data.
• Build data pipelines.
• Evaluate business needs and objectives.
• Interpret trends and patterns.
• Prepare data for prescriptive and predictive modelling.
Problem/Incident Management
• Primarily responsible for the stability of the production system. Ensures second and third level of support is in place for problem diagnosis and resolution as per the agreed SLA's.
• Identified systemic issues, finds their root cause and provide analysis for such incidents - Improve resumption time for high severity & critical incidents (meet resumption SLAs)
Pro-Active/Preventive Maintenance
• Responsible for identifying and provide assistance to the service improvement programs to improve the overall stability of the application.
• Identify areas of improvement in monitoring, housekeeping and capacity planning to proactively avoid incidents - Migrate dashboards to strategic Hadoop based environment
DR/BCP Management
• Centrally responsible to be a part of DR / BCP related activities.
• Prepare checklist post DR drill with the lessons learnt.
• Responsible for maintaining the DR environment up-to-date with production and ensure DR documents and procedures are updated all time.
• Contribute to the point of failures in the application using tools like FEMA (Failure Mode Effects Analysis) and ensure BCP is available to mitigate the failures.
Monitoring & Reviews
💡 Quick Summary
Seeking a career-building opportunity? The Situational Specialist | API| CnC position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
