Group Company: HDFC Bank Limited

Designation: SL Initiative-Collection officer

Position description: Collecting payments on overdue amount by informing customers of their debt and their various options for repayment.

Primary Responsibilities:
• Visiting delinquent clients :- Visiting the delinquent clients mapped to him/ her and making further follow ups for payments on PTP dates.
• Calling to clients on daily basis for reminder and follow ups
• Depositing collected amount from clients in group accounts :-
• Amount collected from clients should be deposited on daily basis and in case of any cash hold It should be timely communicated and approval should be taken.
• Updating the collection mobile apps/ Registers :- Updating all cash and non-cash transactions/ visits in VYMO app of collection.
• Maintaining collection registers like CDS register at branch (If required).
• Timely takeover of newly allocated clients, Support Tools : - Taking over newly mapped clients from business within the time frame and making further follow up for recovery
• Collection officers could use legal tools such as legal letter issuance and conducting Lok adalat camps.
• This involves arranging meeting of legal vendors with customers at their place and facilitating customer to attend Lok adalat camps.

Additional Responsibilities:
• Negotiate Payment Schedules : - Collection officers speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debit.
• Productivity : - Monthly Target for Collection Officer is 1 lakh Recovery

Educational qualifications preferred
• Category: Bachelor's Degree, Master's Degree
• Academic score: 50% +

Required work experience
• Industry: BFSI
• Role: Fresher/Sales
• Years of experience: 1 to 3

Required Competencies:
• Good Team spirit
• Inter personal skill
• Time / Team Management
• Good communication skill
• Proactive & focused approach

Required Knowledge:

Work experience in the profile

Required Skills:

Graduate and above

Other:
• Reporting Designation: Collection Manager – SLI
• Reporting Department-Sub BU: SL Initiative Collection

Work Environment Details:

Specific requirements
• Travel: Customer Visits
• Vehicle: 2 wheeler preferred

Other details