Group Company: HDFC Bank Limited

Designation: SL Initiative-FLCC Officer

Position description: FLCC Officer provides awareness through Financial Literacy & Credit Counseling Programs.

Primary Responsibilities:

Area/Village Survey - Undertake survey & identify areas – villages / wards having potential for formation of SHGs/JLG.

Create baseline information about the group & individual members.

Financial Literacy - Conducting Financial literacy on expenditure management, savings, borrowing for enterprise activity and insurance.

Business Drive - Tracking file movement from sourcing till disbursement.

Pitching cross sell products to customers during FLCC and branch visit

Driving business in terms of coordinating with other verticals such as OPS,CPU,WBO for completion of logins

Collection Drive - Calling customers for recovery follow-up and assiting RM in terms of achieving branch OTR%

Branch Complaince - Mainitaining customer records and FLCC register to adhere audit compliance

Additional Responsibilities:

Productivity:

40 files FLCC per month

Maintain good OTR% of branch

Mobile number accuracy of new disbursement groups