Job Description
Job Title:
Manager or Assistant manager
Date:
Department:
Transitions & Service Level Agreement/contract Management
Location:
Mumbai
Business Line / Function:
SLA or contract Management
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
NA
Directorship / Registration:
NA
Position Purpose
CIB Service Level Agreements Industrialization and management
Responsibilities
Direct Responsibilities
CIB Service Level Agreements scope
• Catalogue of Services & agreements standardization coordination
• Coordination with global & Local CIB Managers/Owners to draft Catalogue of Services
• Maintain the inventory of contracts and / or service catalogue
• Produce management reports on the SLA inventory and / or Catalogue of Services
Location Service Level Agreements
• Draft Service Level Agreements for the services provided to its Clients for CIB services
• Become familiar with the Services Level Agreement template, in particular the insertions required to complete the document. Track any legal requirements specific to any country.
• Become familiar with the Schedules of Services and understand what is required to complete the documents. Identification to be done leaning on Cluster Leads information. (For instance : the services, costs, service level parameters and any special conditions)
Contributing Responsibilities
Manager or Assistant manager
Date:
Department:
Transitions & Service Level Agreement/contract Management
Location:
Mumbai
Business Line / Function:
SLA or contract Management
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
NA
Directorship / Registration:
NA
Position Purpose
CIB Service Level Agreements Industrialization and management
Responsibilities
Direct Responsibilities
CIB Service Level Agreements scope
• Catalogue of Services & agreements standardization coordination
• Coordination with global & Local CIB Managers/Owners to draft Catalogue of Services
• Maintain the inventory of contracts and / or service catalogue
• Produce management reports on the SLA inventory and / or Catalogue of Services
Location Service Level Agreements
• Draft Service Level Agreements for the services provided to its Clients for CIB services
• Become familiar with the Services Level Agreement template, in particular the insertions required to complete the document. Track any legal requirements specific to any country.
• Become familiar with the Schedules of Services and understand what is required to complete the documents. Identification to be done leaning on Cluster Leads information. (For instance : the services, costs, service level parameters and any special conditions)
Contributing Responsibilities
💡 Quick Summary
Seeking a career-building opportunity? The SLA Industrialization and management | Assistant Manager position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
