SM10003 Field Application Engineer

Job description

工作說明

Field Application Engineer (FAE) provides customer facing, telephone and email pre-sales and post-sales

technical support, recommends products and solutions, and trains partners, VARs and end

users on ICT solutions including: IT Hardware, Ethernet Extenders, Wireless products & education

software solutions.

Responsibilities

• Assist Regional Sales team by conducting ICT product introduction and communicating ICT

solution value proposition to prospective customers.

• Establish training materials, agenda and conduct technical training for clients.

• Analyze specs provided by customers and suggest products that conform to those specs.

• Assist customers in their ICT solution design and recommend appropriate ASUS ICT product

& solutions products.

• Assist distributors & end used with cross-referencing third-party products to ASUS ICT

product & solution products.

• Maintain knowledge of industry trends and customer needs and communicate information

to appropriate internal stakeholders.

• Accompany with sales team to customers’ sites for meetings and issues follow-ups

• Respond to customer phone calls and/or emails regarding issues related to ASUS ICT

Product & solution products.

• Handle initial RMA inquiry and determine whether returns are necessary.

• Research, diagnose, troubleshoot, identify, and resolve customer’s network issues related

to ASUS ICT product & solution products, if necessary, provide onsite tech support to key

customers.

• Independently conduct client follow-ups and issues follow-ups.

• Attend trade shows and industry events as needed.

• Log all support cases into the company CRM.

• Perform other work-related duties as assigned

需求條件

Qualification Requirements

• Bachelor of Science degree in Computer Science or Engineering.

• 3 years of customer facing experience

• Knowledge and understanding of the IT hardware solutions such as: Windows Autopilot

Registration Service, DFCi, Windows Auto pilot, SCCM package ,Absolute Persistence 2.0 in

UEFI ,Image and BIOS customization & Different ICT solutions .

• Candidate must be well organized, self-motivated, and capable of seeing projects through to

completion.

• High level of accountability and planning capabilities, communicates with transparency and

integrity.

• Strong written and verbal communication skills are required.

• Must be able to demonstrate professional presentation skills on complex topics to both

technical and non-technical audiences.

• Proficient with CRM, & MS Office Suite (Word, Excel, PowerPoint).

• Experience in vertical markets such as Education, SMB, Enterprise & governments

Essential Job Functions

• Must have a valid driver’s license and be able to travel

• Must be able to travel overnight

• Must be able to sit for 4 hours at a time

• Must be able to stand for extended periods of time

• Comply with company attendance and dress code policies and guidelines

Application

We thank all applicants for their interests, but only selected candidates will be contacted for an

interview.

ASUS is compliant with the Accessibility for Ontarians with Disabilities Act, 2005, and recognizes its

obligation to provide accommodation in the job application process to persons with disabilities on

request, up to the point of undue hardship. Requests for accommodation should be directed to

Human Resources.