Job Description
We are seeking an experienced Contact Center SME with a strong background in banking and contact center solutions. The ideal candidate should possess excellent business and techno-functional skills, with experience in managing RFP processes and deploying CRM solutions.
Responsibilities:
• Gather business requirements and prepare BRDs (Business Requirement Documents).
• Manage stakeholders effectively and present solutions using PowerPoint.
• Lead end-to-end RFP processes including preparation, issuance, scoring, and vendor evaluations.
• Conduct vendor demos, review submissions, and provide recommendations.
• Drive contact center solution deployments within the banking sector.
• Collaborate with vendors and internal teams for successful project delivery.
Requirements:
• Banking experience with a focus on contact center solutions.
• Experience with Salesforce or MS Dynamics 365 for contact centers.
• Strong proficiency in English and PowerPoint presentation skills.
• Solid understanding of techno-functional concepts with strong business acumen.
• Experience in RFP documentation, scoring, and vendor evaluations.
Responsibilities:
• Gather business requirements and prepare BRDs (Business Requirement Documents).
• Manage stakeholders effectively and present solutions using PowerPoint.
• Lead end-to-end RFP processes including preparation, issuance, scoring, and vendor evaluations.
• Conduct vendor demos, review submissions, and provide recommendations.
• Drive contact center solution deployments within the banking sector.
• Collaborate with vendors and internal teams for successful project delivery.
Requirements:
• Banking experience with a focus on contact center solutions.
• Experience with Salesforce or MS Dynamics 365 for contact centers.
• Strong proficiency in English and PowerPoint presentation skills.
• Solid understanding of techno-functional concepts with strong business acumen.
• Experience in RFP documentation, scoring, and vendor evaluations.
💡 Quick Summary
Seeking a career-building opportunity? The SME - Contact Center position is now open for candidates interested in the Work from home Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
