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Position Overview Job Title: Technology Service Analyst Location: Pune Job Description: As a Site Reliability Engineer (SRE) Engineer on our Technology team, you will play a major role in building a strategic global platform for a real time payments application with low latency and high throughput in a global distributed team across regions with Scaled Agile Methodologies. By engaging with the team to work on highly sought-after Real-time payments domain you will help us in developing software to make underlying systems more resilient, automated, and self-healing over time. Deutsche Bank is investing heavily in technology, which means we are investing in you. Join us here, and you’ll constantly be looking ahead. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy • Best in class leave policy • Gender neutral parental leaves • 100% reimbursement under child care assistance benefit (gender neutral) • Flexible working arrangements • Sponsorship for Industry relevant certifications and education • Employee Assistance Program for you and your family members • Comprehensive Hospitalization Insurance for you and your dependents • Accident and Term life Insurance • Complementary Health screening for 35 yrs. and above Your Key Responsibilities What You’ll Do • Day-to-day 2nd and 3rd line support and implementation of the ServiceNow platform, core product suite and DB customized routines • Day-to-day servicing of user requests, support for client issues, support for infrastructure and providing user training • Implementation of changes to ServiceNow • Maintaining process and procedure documentation and tracking of all problems and changes • Participating in outage/problem management activities • Supporting Disaster Recovery tests and processes • Actively seek out and eliminate waste / low value activities • Own ad-hoc projects and tasks related to monitoring products • Bespoke script development (e.g. Perl, APIs, SOAP and JavaScript) What We Offer You • A diverse and inclusive environment that embraces change, innovation, and collaboration • A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days • Employee Resource Groups support an inclusive workplace for everyone and promote community engagement • Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits • Educational resources, matching gift and volunteer programs Your Skills And Experience Skills You’ll Need • Have experience in ServiceNow L3 / SRE support or in ServiceNow development • Strong vendor and relationship management skills • A strong core production support engineer with a solid background in the UNIX, Windows & Java scripting.  • An ‘all-rounder’ with experience and knowledge in a variety of technologies including Oracle, MSSQL, Sybase, HTML/CSS, REST • Appreciation, knowledge and experience of competitive industry standard monitoring technologies and solutions would be advantageous • ServiceNow Developer Certification     Skills That Will Help You Excel • Have excellent oral and written communication skills (English) • Be a Self-Starter, highly self-motivated individual with robust decision-making capability • Be delivery focused and used to working within tight deadlines and able to identify problems at an early stage • Be a 'team player' but also able to work autonomously • Possess strong analytical and problem-solving abilities • Be a structured, methodical thinker with a keen eye for detail • Be confident and able to convincingly structure, summarise, present and challenge thoughts or ideas • Be appropriately assertive with excellent relationship building and stakeholder management skills Expectations It is the Bank’s expectation that employees hired into this role will work in the JAX office in accordance with the Bank’s hybrid working model. Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion. Deutsche Bank Values & Diversity We believe talent is found in all cultures, countries, races, ethnicities, genders, ****** orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts. How We’ll Support You • Training and development to help you excel in your career • Flexible working to assist you balance your personal priorities • Coaching and support from experts in your team • A culture of continuous learning to aid progression • A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides