Job Description
Job description
So Flexi Administrator - 3 month FTC - Farringdon
About Us
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1+00 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
About This Role
To provide an effective administrative service to the So Flexi Team and wider Sales Team, assisting to deliver the So Flexi targets for lettings, annual savings reviews, relets and conversion to shared ownership sales, meet all compliance objectives and ensuring the delivery of a consistent customer focused journey. Working as a key part of the So Flexi team supporting the progression of customers from 1st Let through to sale by demonstrating initiative, excellent levels of administration skills and customer service. The role will require you to work closely with the Regional Progression/ SO Flexi Manager, the Regional Head of Sales and other key stakeholders across the business.
What You'll Need To Succeed
• A history of working in Lettings and Shared Ownership property sales
• Relationship management with SC, Progression colleague, Lettings and other stakeholders inside and outside of our organisation.
• Understand the company environment and business landscape and set relevant objectives for the sales team in this regard
• Knowledge of intermediate housing and private sale products.
• Able to demonstrate an understanding of property conveyancing and sales transactions.
• Ability to apply Attention to details skills whilst handling legal documents
• Organisational skills
• Ability to work independently and within a team environment
• Proven experience of delivering excellent customer care.
• High IT and numeric literacy levels
Our promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, *** or ****** orientation.
We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.
Please note :- we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:-
• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to +%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About Us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
• Gender
• Ethnicity
• LGBTQ+
• Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
So Flexi Administrator - 3 month FTC - Farringdon
About Us
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1+00 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
About This Role
To provide an effective administrative service to the So Flexi Team and wider Sales Team, assisting to deliver the So Flexi targets for lettings, annual savings reviews, relets and conversion to shared ownership sales, meet all compliance objectives and ensuring the delivery of a consistent customer focused journey. Working as a key part of the So Flexi team supporting the progression of customers from 1st Let through to sale by demonstrating initiative, excellent levels of administration skills and customer service. The role will require you to work closely with the Regional Progression/ SO Flexi Manager, the Regional Head of Sales and other key stakeholders across the business.
What You'll Need To Succeed
• A history of working in Lettings and Shared Ownership property sales
• Relationship management with SC, Progression colleague, Lettings and other stakeholders inside and outside of our organisation.
• Understand the company environment and business landscape and set relevant objectives for the sales team in this regard
• Knowledge of intermediate housing and private sale products.
• Able to demonstrate an understanding of property conveyancing and sales transactions.
• Ability to apply Attention to details skills whilst handling legal documents
• Organisational skills
• Ability to work independently and within a team environment
• Proven experience of delivering excellent customer care.
• High IT and numeric literacy levels
Our promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, *** or ****** orientation.
We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.
Please note :- we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:-
• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to +%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About Us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
• Gender
• Ethnicity
• LGBTQ+
• Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
💡 Quick Summary
Seeking a career-building opportunity? The So Flexi Administrator position is now open for candidates interested in the Admin Executive sector. This role in Farringdon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.
