Job Description
As the Social Care Advocate, you will play a critical role in our mission of enriching people's lives through technology and help customers manage their health and wellbeing needs while providing social support, health education and community resources. The Advocates use empathy and compassion to support customer needs, helping them address Social Determinants of Health and make lifestyle changes to improve their well-being.
This role is remote eligible, which means you would work virtually from home or another US based non-Best Buy Health location.
This role will work +:00am - 5:30pm PST, Monday - Friday
What you'll do
• Following established call flows, perform various telephonic outreach efforts to customers regarding health and wellness education to include chronic disease management.
• Obtain relevant history through assessment of customer's health and well-being needs in order to maximize medical, social, and mental health improvements.
• Create Care Plans, identify strategies, provide education and assess interventions.
• Provide assistance to customers in gaining access to care, educate them on their available resources and benefits, and encourage health and wellness lifestyle changes.
• Obtain and maintain Certified Health Coaching credentials.
Basic qualifications
• Bachelor's degree (or higher) in Social Work required
• Social work license at a Bachelor's or Master's level required
Preferred qualifications
• Master's degree in Social Work
• Experience working in hospitals, senior living industry, elderly services, or comparable experience
• Virtual or telephonic social work experience
• Experience researching and providing community resources
• Experience in providing care plans and case management
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
• Competitive pay
• Generous employee discount
• Physical and mental well-being support
About us
Best Buy Health aims to enrich lives through technology and meaningful connections. We do that by focusing on consumer health products that help people live healthier lives, device-based emergency response services for the active aging population and virtual care offerings that help connect patients to physicians.
Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant. We are committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, ****** orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE.
Reasonable Accommodation
Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth and related conditions. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment testing or with the onboarding process - please contact Talent Acquisition at talent.acquisition@bestbuy.com.
To learn more about, view the "Know Your Rights" poster and Pay Transparency Nondiscrimination Provision HERE.
This role is remote eligible, which means you would work virtually from home or another US based non-Best Buy Health location.
This role will work +:00am - 5:30pm PST, Monday - Friday
What you'll do
• Following established call flows, perform various telephonic outreach efforts to customers regarding health and wellness education to include chronic disease management.
• Obtain relevant history through assessment of customer's health and well-being needs in order to maximize medical, social, and mental health improvements.
• Create Care Plans, identify strategies, provide education and assess interventions.
• Provide assistance to customers in gaining access to care, educate them on their available resources and benefits, and encourage health and wellness lifestyle changes.
• Obtain and maintain Certified Health Coaching credentials.
Basic qualifications
• Bachelor's degree (or higher) in Social Work required
• Social work license at a Bachelor's or Master's level required
Preferred qualifications
• Master's degree in Social Work
• Experience working in hospitals, senior living industry, elderly services, or comparable experience
• Virtual or telephonic social work experience
• Experience researching and providing community resources
• Experience in providing care plans and case management
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
• Competitive pay
• Generous employee discount
• Physical and mental well-being support
About us
Best Buy Health aims to enrich lives through technology and meaningful connections. We do that by focusing on consumer health products that help people live healthier lives, device-based emergency response services for the active aging population and virtual care offerings that help connect patients to physicians.
Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant. We are committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, ****** orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE.
Reasonable Accommodation
Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth and related conditions. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment testing or with the onboarding process - please contact Talent Acquisition at talent.acquisition@bestbuy.com.
To learn more about, view the "Know Your Rights" poster and Pay Transparency Nondiscrimination Provision HERE.
💡 Quick Summary
Seeking a career-building opportunity? The Social Care Advocate position is now open for candidates interested in the Work from home Jobs sector. This role in Reno offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.