Social Community Manager - Remote

Full job description
Social Community Manager

Remote Sunday - Thursday 11:00am - 8:00pm PST

(PST location preferred)

Are you obsessed with customer service?

Want to be part of an amazing team, hell-bent on crafting a better future? We're always looking for creative people who care!

We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we're better together.

We believe in teamwork, fun, complex projects, diverse perspectives, and simple solutions. How about you? We're looking for a Social Community Manager with the passion and experience to create meaningful engagements for our clients – one project at a time.

We are currently looking for a Social Community Manager to join the Designit team that supports Microsoft Cloud Marketing Blog and Social. This world-class social team operates 74+ social media channels and 17+ marketing blogs designed for developers, IT decision makers, IT implementers, and business decision makers. Each month, we publish over 3,000 social posts to help, inform, entertain, and engage community members across the globe. Azure, Teams, Power BI, Dynamics 365, and SQL Server are just a few examples of the 170 innovative products and services that comprise the Cloud Marketing Blog and Social ecosystem.

The Social Community Manager supports the Community Management workstream, which manages our Twitter, Facebook, LinkedIn, and Instagram channels. In this role, you will conduct channel monitoring, post scheduling, fan engagement, and technical triage. The ideal candidate has impeccable attention to detail, excellent communication skills, and the desire to accomplish daily tasks in a timely manner with strong focus and follow-through.

Would you like to...

Monitor Cloud Marketing social channels on Twitter, Facebook, Instagram and LinkedIn for comments and questions
Own and implement community management across Cloud Marketing workstreams, such as events and announcements, blog, editorial calendar, and global engagement programs
Track incoming and outgoing technical user questions and answers in Sprinklr social management tool; provide monthly triage reports
Work with Microsoft stakeholders to close customer support cases each month
Engage with Twitter, LinkedIn and Instagram audience to build relationships with users and strengthen social communities
Identify fans, super users, and potential advocates to increase reach and augment engagement
Participate virtually in social community events, such as Microsoft Build and Microsoft Ignite, to engage with audience and assist users
Identify service interruptions and trending current events and ensure all content is halted when appropriate
Help drive community engagement projects and initiatives
We would like you to have...

1-2 years in a client-facing role at a marketing agency or large corporate enterprise
1-2 years of copywriting experience
Bachelor's degree in business, marketing, management, or related field
Proven track record of working collaboratively across disciplines
Ability to present and pitch ideas effectively to team members and clients
Customer service experience working in fast-paced environments
Familiarity with Microsoft SharePoint, PowerPoint, Excel, Teams, and Outlook
Experience with community engagement in campaigns and sweepstakes preferred
Experience in Sprinklr, Opal, or similar social media management tools preferred
Would you like to join a global organization that...

Embraces work-life balance – our employees' well-being remains a top priority for us
Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
Encourages innovation and experimentation
Understands that changes will occur and adaptability is crucial to assist when it does
Emphasizes and rewards collaboration
Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice
Please note that all official communications regarding this job opportunity will be sent from email addresses ending with @designit.com. Be cautious of any correspondence originating from other email domains and refrain from sharing personal information in such cases.

Compensation Range: $60,000 - $62,000

This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity.

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