Social Media Community Manager

The Social Media Community Manager is a key role that supports the effective execution of social media services and deliverables on assigned customer accounts. This includes developing content calendars, collaborating on creative production ideation, community management and moderation, and program results reporting.

This position requires a strong understanding of social media platforms, including Facebook, Instagram, Twitter, Pinterest, LinkedIn, and YouTube. The ideal candidate will have excellent communication skills, both written and verbal, and be able to craft engaging content for various audiences.

Key Responsibilities:

Manage the development, delivery, and execution of key social media deliverables, working collaboratively with internal account team members and across departments.

Develop and maintain social media content calendars, considering brand objectives, strategy, tone, and measures of success.

Deliver exceptional community management, paying attention to detail and ensuring timely responses to customer inquiries.

Oversee social media channels for page layout and design, adhering to industry best practices.

Collaborate with account and production teams to create engaging content that supports program objectives.

Analyze data and draw actionable insights to inform social media strategies.

Stay up-to-date with current and emerging social media trends, advertising, and digital marketing practices.

Effectively manage time and prioritize tasks to meet deadlines and deliver high-quality work.

Requirements:

Minimum 2+ years of experience in digital, social media, public relations, and/or advertising, with a strong background in B2B and B2C companies.

Exceptional written and verbal communication skills, with the ability to adapt tone and style to suit different brands and audiences.

Excellent copywriting skills, with experience writing social media posts, long-form content, and crafting compelling client-facing communications.

Strong attention to detail and organizational skills, with the ability to multitask and manage multiple projects simultaneously.

In-depth knowledge of popular social media platforms and best practices for managing online communities.

Experience with social media management and measurement tools, such as Sprout Social, Brandwatch, Sprinklr, Hootsuite, Sysomos, and others.