Full Job Description
Roles & Responsibilities (Remote opportunity):

Understanding the customer’s problems & resolving them immediately on social platforms like Facebook, Instagram, LinkedIn, and Google Business.
Effective and clear written, oral, and listening skills. Build sustainable relationships and trust with customers.
Working knowledge of digital platforms & social media.
Duties include handling the complaints received through various Social Media platforms and calling any prospect leads.
Brainstorm and ideate Social Media Marketing Strategies and Execute them
Demonstrate good time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
Key Qualifications :

Preference for candidates who have been part of the Social Media escalations team.
2+ years of experience in the same field.
Excellent written & verbal communication skills in English and very good typing speed.
Ability to multitask, prioritize, be a team player, and a quick learner.
Familiar with CRM systems and practices.
Identifying customer needs and taking proactive steps to maintain positive experiences. Quickly identify risks and develop mitigation plans.
You have expert knowledge of tools like Google Sheets and MS Excel.
Job Type: Full-time

Salary: Up to ₹400,000.00 per year

Benefits:

Flexible schedule
Schedule:

Day shift
Flexible shift
Application Question(s):

What is your relevant experience?
What is your expected CTC?
How soon you can join the company?
Speak with the employer
+91 9999999999