Job Description
• Manage retention during training
• Consistent alignment with operations by auditing calls, understanding needs, conducting refreshers, training NHT batches - If required
• Demonstrate innovation in training by carrying floor requirement into classroom training.
• Maintain Data and MIS as per training BPMS / requirement
• Support intra & inter function collaboration
• Proactively share best practices across locations to add value
• Contribute to process improvements and innovation in the training function
• Attend TTT for any client requirements
• Interface with customers as needed
• Conduct Need analysis and share feedback with stakeholders
• Meet the monthly Conversion & Effectiveness targets
• Provide Feedback to New Hires on V&A and Soft Skills
White Horse Manpower Consultancy P Ltd. #12 Office156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, (Exit of Commercial Street) Bangalore 560051. Ph: ++1 0XXXXXX , ++0077XXXXXX whitehorsemanpower .in [email protected] Follow us on twitter, Face Book && Youtube Free Recruitment no charges
• Consistent alignment with operations by auditing calls, understanding needs, conducting refreshers, training NHT batches - If required
• Demonstrate innovation in training by carrying floor requirement into classroom training.
• Maintain Data and MIS as per training BPMS / requirement
• Support intra & inter function collaboration
• Proactively share best practices across locations to add value
• Contribute to process improvements and innovation in the training function
• Attend TTT for any client requirements
• Interface with customers as needed
• Conduct Need analysis and share feedback with stakeholders
• Meet the monthly Conversion & Effectiveness targets
• Provide Feedback to New Hires on V&A and Soft Skills
White Horse Manpower Consultancy P Ltd. #12 Office156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, (Exit of Commercial Street) Bangalore 560051. Ph: ++1 0XXXXXX , ++0077XXXXXX whitehorsemanpower .in [email protected] Follow us on twitter, Face Book && Youtube Free Recruitment no charges
💡 Quick Summary
Seeking a career-building opportunity? The Soft Skill Trainer Communication Coach for BPO position is now open for candidates interested in the BPO Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
