Job Description
The primary job responsibility will be:
• Design and impart quality Soft Skills training programs for Up-skilling the staff and students on Behavioural and Communication skills.
• Take sessions with students and staff. Make them affluent in spoken and written English.
• Ability to identify basic communications issues and introduce effective means to improve.
• Assist students and staff with breaking down speech patterns into discrete units of sound.
• Conduct periodic Training and Need Analysis (TNA) to develop new training programs or modify and improve existing programs.
• To analyse data and perform a thorough root cause analysis and drive continuous improvement in the team along with skill assessment process.
• To enhance the competencies of individual employees by designing and conducting training programs that will boost employee's workplace performance in alliance with company's core values, along with conducting phonetic and language classes for the students.
• To test and enhance the voice and accent of the employees and the students, using the pre-defined grading sheet.
• To manage daily, weekly and monthly reports with the concerned authorities and share regular feedback.
• To identify areas of opportunity and develop action plans and understand data while performing detailed problem analysis.
• Ability to collaborate across multiple classes and age groups for process improvements and standardization.
• To coach and share feedback with team and plan monthly team meetings to discuss outcome.
• To design and deliver curriculum and learning materials.
• To write genuine plagiarism free content
• Design and impart quality Soft Skills training programs for Up-skilling the staff and students on Behavioural and Communication skills.
• Take sessions with students and staff. Make them affluent in spoken and written English.
• Ability to identify basic communications issues and introduce effective means to improve.
• Assist students and staff with breaking down speech patterns into discrete units of sound.
• Conduct periodic Training and Need Analysis (TNA) to develop new training programs or modify and improve existing programs.
• To analyse data and perform a thorough root cause analysis and drive continuous improvement in the team along with skill assessment process.
• To enhance the competencies of individual employees by designing and conducting training programs that will boost employee's workplace performance in alliance with company's core values, along with conducting phonetic and language classes for the students.
• To test and enhance the voice and accent of the employees and the students, using the pre-defined grading sheet.
• To manage daily, weekly and monthly reports with the concerned authorities and share regular feedback.
• To identify areas of opportunity and develop action plans and understand data while performing detailed problem analysis.
• Ability to collaborate across multiple classes and age groups for process improvements and standardization.
• To coach and share feedback with team and plan monthly team meetings to discuss outcome.
• To design and deliver curriculum and learning materials.
• To write genuine plagiarism free content
💡 Quick Summary
Seeking a career-building opportunity? The Soft Skills and Voice position is now open for candidates interested in the BPO Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
