Job Description
· Installation, servicing / maintenance, testing, commissioning of Alarm Systems – IP Surveillance Systems and Access Control Systems or related equipment, following drawing of electrical layouts and building plans
· Provide customer support and technical services during the field visits
· Diagnose technical problems/errors and also determine proper solutions
· Manage on-site activities such as installation, inspection, maintenance and repair tasks
· Communicate with clients to determine needs and explain complex issues
· Resolve malfunctions or other crises when they arise
· Oversee repairs and technical improvements
· Install new systems and technology
· Ensure proper maintenance of onsite equipment
· Draft and submit reports on a daily basis
· Basic troubleshooting, installation, maintenance and repair on designated equipment.
· Completing Preventative Maintenance and field modifications.
· Ordering and managing repair parts cycle times.
· Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
· Maintaining daily communications with customers to ensure resolution and proper follow-up.
· Maintaining tools and test equipment and ensuring they are properly calibrated.
· Utilizing the escalation process to resolve customer service delivery issues.
· Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
· The ability to lift and carry a toolbox that can weigh up to 50 lbs.
· Providing a quality installation in the most methodical and efficient manner, including the ability to digest detailed scope of works and working drawings.
· Client training and demonstration of systems to explain the systems working and functionality.
· Responding to out of hours service calls.
Behavioural Competencies – Essential
a. Team Player: working collaboratively, sharing knowledge and experiences to deliver the best solutions. Always willing to be involved in other activities to achieve company objectives. Works collaboratively and uses influence to gain resolution of issues. Demonstrates honestly, loyalty and commitment. Have the ability to train others / apprentices
b. Effective Communication skills: Able to adapt communication to audience and create detailed written documents and reports to NSI Standards. Always presents a professional image.
c. Performance: being professional and adopting best practice to meet clients' highest expectations while achieving the highest possible standings in terms of quality, health, and safety.
d. Initiative: is highly motivated, flexible and can work unsupervised to get results in an effective way. Can manage deadlines and takes an organized approach to work.
e. Commercial Awareness: strong business acumen combined with the creativity and drive to meet the business requirements. Flexible and quickly adapts to changing business needs and processes.
f. Customer Focus: Takes time to question and understand the real, underlying needs of the customer, beyond those initially expressed. Always works closely with customers, developing an independent view of their needs and acting in their long-term interest.
g. Efficiency: Understands and seeks to minimize waste in resources.· Installation, servicing / maintenance, testing, commissioning of Alarm Systems – IP Surveillance Systems and Access Control Systems or related equipment, following drawing of electrical layouts and building plans
· Provide customer support and technical services during the field visits
· Diagnose technical problems/errors and also determine proper solutions
· Manage on-site activities such as installation, inspection, maintenance and repair tasks
· Communicate with clients to determine needs and explain complex issues
· Resolve malfunctions or other crises when they arise
· Oversee repairs and technical improvements
· Install new systems and technology
· Ensure proper maintenance of onsite equipment
· Draft and submit reports on a daily basis
· Basic troubleshooting, installation, maintenance and repair on designated equipment.
· Completing Preventative Maintenance and field modifications.
· Ordering and managing repair parts cycle times.
· Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
· Maintaining daily communications with customers to ensure resolution and proper follow-up.
· Maintaining tools and test equipment and ensuring they are properly calibrated.
· Utilizing the escalation process to resolve customer service delivery issues.
· Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
· The ability to lift and carry a toolbox that can weigh up to 50 lbs.
· Providing a quality installation in the most methodical and efficient manner, including the ability to digest detailed scope of works and working drawings.
· Client training and demonstration of systems to explain the systems working and functionality.
· Responding to out of hours service calls.
Behavioural Competencies – Essential
a. Team Player: working collaboratively, sharing knowledge and experiences to deliver the best solutions. Always willing to be involved in other activities to achieve company objectives. Works collaboratively and uses influence to gain resolution of issues. Demonstrates honestly, loyalty and commitment. Have the ability to train others / apprentices
b. Effective Communication skills: Able to adapt communication to audience and create detailed written documents and reports to NSI Standards. Always presents a professional image.
c. Performance: being professional and adopting best practice to meet clients' highest expectations while achieving the highest possible standings in terms of quality, health, and safety.
d. Initiative: is highly motivated, flexible and can work unsupervised to get results in an effective way. Can manage deadlines and takes an organized approach to work.
e. Commercial Awareness: strong business acumen combined with the creativity and drive to meet the business requirements. Flexible and quickly adapts to changing business needs and processes.
f. Customer Focus: Takes time to question and understand the real, underlying needs of the customer, beyond those initially expressed. Always works closely with customers, developing an independent view of their needs and acting in their long-term interest.
g. Efficiency: Understands and seeks to minimize waste in resources.
Job Type: Full-time
Pay: ₹12,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Hardware and Software: 1 year (Preferred)
Speak with the employer
++1 0+372787+05
· Provide customer support and technical services during the field visits
· Diagnose technical problems/errors and also determine proper solutions
· Manage on-site activities such as installation, inspection, maintenance and repair tasks
· Communicate with clients to determine needs and explain complex issues
· Resolve malfunctions or other crises when they arise
· Oversee repairs and technical improvements
· Install new systems and technology
· Ensure proper maintenance of onsite equipment
· Draft and submit reports on a daily basis
· Basic troubleshooting, installation, maintenance and repair on designated equipment.
· Completing Preventative Maintenance and field modifications.
· Ordering and managing repair parts cycle times.
· Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
· Maintaining daily communications with customers to ensure resolution and proper follow-up.
· Maintaining tools and test equipment and ensuring they are properly calibrated.
· Utilizing the escalation process to resolve customer service delivery issues.
· Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
· The ability to lift and carry a toolbox that can weigh up to 50 lbs.
· Providing a quality installation in the most methodical and efficient manner, including the ability to digest detailed scope of works and working drawings.
· Client training and demonstration of systems to explain the systems working and functionality.
· Responding to out of hours service calls.
Behavioural Competencies – Essential
a. Team Player: working collaboratively, sharing knowledge and experiences to deliver the best solutions. Always willing to be involved in other activities to achieve company objectives. Works collaboratively and uses influence to gain resolution of issues. Demonstrates honestly, loyalty and commitment. Have the ability to train others / apprentices
b. Effective Communication skills: Able to adapt communication to audience and create detailed written documents and reports to NSI Standards. Always presents a professional image.
c. Performance: being professional and adopting best practice to meet clients' highest expectations while achieving the highest possible standings in terms of quality, health, and safety.
d. Initiative: is highly motivated, flexible and can work unsupervised to get results in an effective way. Can manage deadlines and takes an organized approach to work.
e. Commercial Awareness: strong business acumen combined with the creativity and drive to meet the business requirements. Flexible and quickly adapts to changing business needs and processes.
f. Customer Focus: Takes time to question and understand the real, underlying needs of the customer, beyond those initially expressed. Always works closely with customers, developing an independent view of their needs and acting in their long-term interest.
g. Efficiency: Understands and seeks to minimize waste in resources.· Installation, servicing / maintenance, testing, commissioning of Alarm Systems – IP Surveillance Systems and Access Control Systems or related equipment, following drawing of electrical layouts and building plans
· Provide customer support and technical services during the field visits
· Diagnose technical problems/errors and also determine proper solutions
· Manage on-site activities such as installation, inspection, maintenance and repair tasks
· Communicate with clients to determine needs and explain complex issues
· Resolve malfunctions or other crises when they arise
· Oversee repairs and technical improvements
· Install new systems and technology
· Ensure proper maintenance of onsite equipment
· Draft and submit reports on a daily basis
· Basic troubleshooting, installation, maintenance and repair on designated equipment.
· Completing Preventative Maintenance and field modifications.
· Ordering and managing repair parts cycle times.
· Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
· Maintaining daily communications with customers to ensure resolution and proper follow-up.
· Maintaining tools and test equipment and ensuring they are properly calibrated.
· Utilizing the escalation process to resolve customer service delivery issues.
· Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
· The ability to lift and carry a toolbox that can weigh up to 50 lbs.
· Providing a quality installation in the most methodical and efficient manner, including the ability to digest detailed scope of works and working drawings.
· Client training and demonstration of systems to explain the systems working and functionality.
· Responding to out of hours service calls.
Behavioural Competencies – Essential
a. Team Player: working collaboratively, sharing knowledge and experiences to deliver the best solutions. Always willing to be involved in other activities to achieve company objectives. Works collaboratively and uses influence to gain resolution of issues. Demonstrates honestly, loyalty and commitment. Have the ability to train others / apprentices
b. Effective Communication skills: Able to adapt communication to audience and create detailed written documents and reports to NSI Standards. Always presents a professional image.
c. Performance: being professional and adopting best practice to meet clients' highest expectations while achieving the highest possible standings in terms of quality, health, and safety.
d. Initiative: is highly motivated, flexible and can work unsupervised to get results in an effective way. Can manage deadlines and takes an organized approach to work.
e. Commercial Awareness: strong business acumen combined with the creativity and drive to meet the business requirements. Flexible and quickly adapts to changing business needs and processes.
f. Customer Focus: Takes time to question and understand the real, underlying needs of the customer, beyond those initially expressed. Always works closely with customers, developing an independent view of their needs and acting in their long-term interest.
g. Efficiency: Understands and seeks to minimize waste in resources.
Job Type: Full-time
Pay: ₹12,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Hardware and Software: 1 year (Preferred)
Speak with the employer
++1 0+372787+05
💡 Quick Summary
Seeking a career-building opportunity? The Software and Hardware engineer position is now open for candidates interested in the Software Developer Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Software Developer Jobs is a plus.