Software Engineer 1 | Machine Learning

What we want to accomplish and why we need you?

Having reached over 500 million devices, and processing over 7 billion conversations till date, Haptik is one of the world's largest Conversational Commerce companies. We have built a robust set of technology tools that can enable any kind of conversational application, and are at the forefront of the paradigm shift of interaction from clicks to conversations. With a 400+ member strong team that includes some of the best minds in the industry, we’re truly poised to lead the Conversational Commerce revolution.

In 2024, we announced a major strategic partnership with Jio and are now a part of $65 billion internet conglomerate Reliance Jio Platforms.

To know more about the Life-at-Haptik, do check out this :3.5 minutes video :Life at Haptik

What are Haptik's Core Company Values:
• Ownership: You ensure things get done, get done on time, and get done correctly.
• Perseverance: You are resilient against setbacks, sticking with things until you succeed.
• Agility: You are able to adapt to change without losing momentum and vision.
• Impact: You deliver the highest-quality work and nothing short of excellence gives you work fulfilment.
• Integrity: You are trustworthy and always do the right thing, no matter how easy or hard.

Haptik’s Hybrid Work Model:
• Haptik operates in a hybrid work-model where our employees will have the flexibility to Work-from-Home (WFH) for up to 3 out of 5 working days every week. We currently have offices in Mumbai, Bangalore and Delhi. In March 2024, we will be opening one in Pune as well.
• You’re encouraged to apply only if you’re either based in one of these 4 cities (Mumbai, Bangalore, Delhi, Pune) or are open to relocating to one on joining.

What does a typical day look like for a ?
• You will be a part of a highly self-motivated and independent team which finds pleasure in dealing with ambiguity underlying Natural Language Understanding.
• Make sense out of deep-rooted ambiguity in conversations and define the precise machine learning problem statement
• Come up with the list of experiments to solve the problem
• Fail and come up with more experiments to eventually succeed with insights from experimental results
• Push model to production and own the accuracy and scalability of training and inference pipeline

What responsibilities will you be trusted with for the :
• Drive the research and innovation at Haptik in result oriented direction
• Stay up to date with the latest research trends, have a high level of curiosity and keep exploring advancements in NLU and their applications in conversational AI.
• Come up with ideas to improve NLU capabilities using transfer learning from Haptik’s historical conversational data.
• Benchmark the prototype on public datasets and Haptik’s Data to gain required precision
• Perform in depth analysis of failure points of algorithm on different environments
• Foresee data requirements for future research projects and come up with innovative approaches for data generation
• Scale models for multiple domains with help of devops and platform teams.
• Publish and present successful research in relevant journals and conferences

What skills, expertise and experience are we looking for?
• 1+ years of experience with software development life cycle with strong experience of building backend APIs
• Strong concepts of object-oriented programming and proven experience in building abstractions supporting complex software
• Proficient with python programming, concepts of Data structures and Algorithms
• Experience working with SQL, NoSQL or graph Database
• Eagerness to take machine learning research to production
• Sense of responsibility, proven ownership and strong communication skills
• Familiarity with Docker related technologies such as Kubernetes, Kube-flow or equivalent is a bonus
• Knowledge of parallel computing and hands on experience with Apache spark or equivalent is a bonus
• Fundamental concepts of Machine Learning is a bonus

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness

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