Job Description
Responsibilities
Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams e.g. swarming
Identify cases that require escalation either technically or strategically
Create and maintain incident management requests to product group or engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration and engagement outside of CSS Product Engineering teams, Services, Support, Regions
Lead or participate in building communities with peer delivery roles may be workload or specialty specific Qualifications Language: Advanced English level o DevOps Systems: Azure DevOps Services, Azure DevOps Server formerly Team Foundation Server , GitHub Enterprise, Atlassian o Cloud Technologies: Microsoft Azure, Amazon web services, iCloud o Azure Browsers o Languages and Compilers: C, C , C , VB.NET, JAVA, HTML5 o Developer Tools such as Visual Studio, Unity, Eclipse o Excellent problem solving and troubleshooting skills, with the ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions. o Operate in a 24 X 7 Technical support, this includes shift work and weekends Experience in one or more of these areas desirable o Deep understanding of application lifecycle and agile development principals including but not limited to:
Boards work items, backlogs, sprints and queries
Repos commits, pushes, pulls, and branches
Pipelines builds, releases and deployment groups
Test Unit and Load tests, parameters, configurations and runs
Artifacts
Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams e.g. swarming
Identify cases that require escalation either technically or strategically
Create and maintain incident management requests to product group or engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration and engagement outside of CSS Product Engineering teams, Services, Support, Regions
Lead or participate in building communities with peer delivery roles may be workload or specialty specific Qualifications Language: Advanced English level o DevOps Systems: Azure DevOps Services, Azure DevOps Server formerly Team Foundation Server , GitHub Enterprise, Atlassian o Cloud Technologies: Microsoft Azure, Amazon web services, iCloud o Azure Browsers o Languages and Compilers: C, C , C , VB.NET, JAVA, HTML5 o Developer Tools such as Visual Studio, Unity, Eclipse o Excellent problem solving and troubleshooting skills, with the ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions. o Operate in a 24 X 7 Technical support, this includes shift work and weekends Experience in one or more of these areas desirable o Deep understanding of application lifecycle and agile development principals including but not limited to:
Boards work items, backlogs, sprints and queries
Repos commits, pushes, pulls, and branches
Pipelines builds, releases and deployment groups
Test Unit and Load tests, parameters, configurations and runs
Artifacts
💡 Quick Summary
Seeking a career-building opportunity? The SOFTWARE ENGINEER CLOUD APPS position is now open for candidates interested in the Software Developer Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Software Developer Jobs is a plus.
