Job Description
Position Name : Software Engineer (Genesys Support)
Experience : 4-8 years
Employment Type: Permanent
Your responsibilities:
• Implement enhancements and changes to the various Telephony systems requested by business
• Production support and incident management for Genesys and Verint platforms
• Support testing that occurs in test or prod and assist in issue analysis
• Provide technical assistance to non-technical members of the team.
• Exhibit problem-solving mindset with focus on test automation
• Work well with different team members whilst practicing knowledge sharing and T-shaping
• Learn and contribute to continuous improvement initiatives within own team
• Take ownership of initiatives and assets and follow up to provide highest quality of customer service
Your skills and experience:
Required:
• Genesys Contact Centre Platform (Engage)
• Linux
• Production Support & Administration
• Networking
• SIP Protocols
• Software development (Java)
• Operating systems (Linux Windows)
If you interested in this opportunity, please email your updated CV to RithishP.Ravi@cba.com.au
Experience : 4-8 years
Employment Type: Permanent
Your responsibilities:
• Implement enhancements and changes to the various Telephony systems requested by business
• Production support and incident management for Genesys and Verint platforms
• Support testing that occurs in test or prod and assist in issue analysis
• Provide technical assistance to non-technical members of the team.
• Exhibit problem-solving mindset with focus on test automation
• Work well with different team members whilst practicing knowledge sharing and T-shaping
• Learn and contribute to continuous improvement initiatives within own team
• Take ownership of initiatives and assets and follow up to provide highest quality of customer service
Your skills and experience:
Required:
• Genesys Contact Centre Platform (Engage)
• Linux
• Production Support & Administration
• Networking
• SIP Protocols
• Software development (Java)
• Operating systems (Linux Windows)
If you interested in this opportunity, please email your updated CV to RithishP.Ravi@cba.com.au
💡 Quick Summary
Seeking a career-building opportunity? The Software Engineer | Genesys Support position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
