Job Description
Responsibilities
Hands-on support lead with team management and experience in defining and managing team members
Analyze production tickets and guide team members in analyzing and resolving tickets
Develop an end-to-end understanding of the production landscape to be able to resolve tickets in a timely manner
Monitor the overall production processes such as daily checks, open tickets and aging of issues
Drive the meetings with stakeholders on production tickets through weekly governance calls
Collaborate with Feature team and ensure seamless transition from development to production
Focus on Continuous improvement – process, response, and resolution time for tickets
Identify and Build various KPI’s for production metrics to be used in the steering committee with Business Stake Holders
Good understanding of ITRM topics and experience in creating strategies by collaborating with Internal & external Stake Holders to take the topics to closure
Build strong relationship with the global team across multiple geographies
Identify and implement governance for reporting to senior management on production tickets and other related metrics
Monitor the U/s and D/s feeds and Autosys batches
Mentoring the team members with a good co-ordination with other support teams across the zone
Profile required
Proven Experience of 04 - 06 years of experiece in a production support team
Experienced in ITIL(Incident/Change/Problem/Major Incident) processes
Experience in ITRM topics
Should have excellent communication, interpersonal skills and be a team player
Functional knowledge of Loans application would be nice to have along with the
Excellent Problem Solving and Analytical Skills.
Good to have SQL, UNIX, Autosys and other technical knowledge.
Understanding of Support methodologies.
Good to have some Technical exposure to different monitoring tools
Why join us
“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, disability, age, or veteran status”.
Business insight
At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, ****** orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.
Reference: 23000IVF
Entity: SG Global Solution Centre
Starting date: 2026/08/31
Publication date: 2026/07/25
Hands-on support lead with team management and experience in defining and managing team members
Analyze production tickets and guide team members in analyzing and resolving tickets
Develop an end-to-end understanding of the production landscape to be able to resolve tickets in a timely manner
Monitor the overall production processes such as daily checks, open tickets and aging of issues
Drive the meetings with stakeholders on production tickets through weekly governance calls
Collaborate with Feature team and ensure seamless transition from development to production
Focus on Continuous improvement – process, response, and resolution time for tickets
Identify and Build various KPI’s for production metrics to be used in the steering committee with Business Stake Holders
Good understanding of ITRM topics and experience in creating strategies by collaborating with Internal & external Stake Holders to take the topics to closure
Build strong relationship with the global team across multiple geographies
Identify and implement governance for reporting to senior management on production tickets and other related metrics
Monitor the U/s and D/s feeds and Autosys batches
Mentoring the team members with a good co-ordination with other support teams across the zone
Profile required
Proven Experience of 04 - 06 years of experiece in a production support team
Experienced in ITIL(Incident/Change/Problem/Major Incident) processes
Experience in ITRM topics
Should have excellent communication, interpersonal skills and be a team player
Functional knowledge of Loans application would be nice to have along with the
Excellent Problem Solving and Analytical Skills.
Good to have SQL, UNIX, Autosys and other technical knowledge.
Understanding of Support methodologies.
Good to have some Technical exposure to different monitoring tools
Why join us
“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, disability, age, or veteran status”.
Business insight
At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, ****** orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.
Reference: 23000IVF
Entity: SG Global Solution Centre
Starting date: 2026/08/31
Publication date: 2026/07/25
💡 Quick Summary
Seeking a career-building opportunity? The Software Engineer | Production Support position is now open for candidates interested in the Software Developer Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Software Developer Jobs is a plus.