Job Description
Headquartered in San Mateo, Yellow.ai is a global leader in Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement. Over 1100 enterprises, including Sony, Domino's, Hyundai, Sephora, Waste Connections, Ferrellgas, and Randstad, trust our generative AI-powered, no-code Dynamic Automation Platform (DAP).
DAP’s proprietary multi-LLM AI engine, DynamicNLP™, empowers us to handle 2Bn conversations every quarter across 35+ channels in 135+ languages. We're passionate about delivering conversational experiences via our Dynamic AI agents that help enterprises achieve higher customer satisfaction and employee engagement. We were recently recognized as a Challenger in the 2026 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms and have raised more than $102M from blue-chip investors with offices across six countries.
Yellow Messenger is looking for Software Engineers - Support in the Technical Support team to own the future-state vision of the 24/7 Global Technical Support function at Yellow. In this role, you will be an owner of the support experience and represent the “voice of Yellow". You will ensure support readiness for product launches and help scale support as the product scales. You need a strong understanding of customer needs and being able to proactively identify issues as well as problem solve new ones. You will be data driven and result oriented.
An ideal candidate for this role will be customer-centric and will have an experience of minimum of 1 -3 years in Coding/Development of Applications in NodeJS/Javascript. The candidate is required to have a B.E/B.Tech/M.Tech/MCA/BCA as a qualification.
Mandatory Skills
Should have good knowledge of Nodejs, Mongodb, Mysql - only backend developer.
Ready to work in night shifts.
Strong in Data structures & algorithms.
Good understanding of ML & NLP.
Solution designing knowledge and experience.
SDLC concepts, waterfall and agile model, team player.
Has the ability to investigate, analyze, visualize, articulate and solve complex problems and concepts and make disciplined decisions based on the available information.
Exposure to toolsets (Jira, Confluence or similar tools) across Requirements documentation, conversation design and Quality assurance.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Strong communication skills to collaborate effectively with cross-geographical teams.
Ability to deconstruct requirements into code logic.
Has experience in Scrum teams.
Ability to multitask and meet tight deadlines.
Has knowledge about Solution Architecture and Integration with Enterprise applications.
Has been involved in Engineering Projects where Customer’s business goals were achieved.
Has high levels of Diligence/Ownership.
Has an idea about Design thinking.
What you’ll do at Yellow.ai.
Leading presence in Client/Management meetings and reviews
Quality/AHT/CSAT metrics management
Contribute ideas and innovations to improve upon existing systems, work processes and procedure.
Ensure the team constantly meets or exceeds Service Level Agreements
Build and manage dashboards/reports for support operations (TTR/AHT/FR/CSAT,etc) based on business needs.
Deliver & Drive support operations metrics (TTR/AHT/FR/C-SAT/TAT's/Documentation etc)
Provide feedback, support and guidelines to the team for improved play
Analyse ticket inflow, aging tickets and number of tickets being closed on daily bases.
Daily, weekly, monthly, and quarterly operations KPI review and management
Analysing customer data to make informed decisions
In close contact with the customer to understand the problem and requirement gathering.
Troubleshoot, debug, and fix the issues as reported by customers and QA in the current deployment.
Development of internal tools/scripts for automation of various tasks.
Sharing customer feedback with the Product team
Mentor/Train new team members.
Create documentation of new issues & solutions.
Our Company's Values
Execute with Clarity & Focus - Pursue objectives with precision and unwavering focus.
Create Customer Success - Create a customer-centric culture that prioritises experience and satisfaction.
Move the Needle Everyday - Drive continuous improvement and make tangible progress each day.
Demonstrate Grit - Exhibit resilience, determination and tenacity in overcoming challenges.
Do More with Less - Maximize productivity and outcome while operating within resource constraints
One Yellow.AI Team - Foster a culture of unity and collaboration across the workforce of Yellow.AI.
yellow.ai provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, colour, religion, gender identity or expression, sex, ****** orientation, national origin, age, disability, genetic information, or marital status in accordance with applicable federal, state and local laws.
DAP’s proprietary multi-LLM AI engine, DynamicNLP™, empowers us to handle 2Bn conversations every quarter across 35+ channels in 135+ languages. We're passionate about delivering conversational experiences via our Dynamic AI agents that help enterprises achieve higher customer satisfaction and employee engagement. We were recently recognized as a Challenger in the 2026 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms and have raised more than $102M from blue-chip investors with offices across six countries.
Yellow Messenger is looking for Software Engineers - Support in the Technical Support team to own the future-state vision of the 24/7 Global Technical Support function at Yellow. In this role, you will be an owner of the support experience and represent the “voice of Yellow". You will ensure support readiness for product launches and help scale support as the product scales. You need a strong understanding of customer needs and being able to proactively identify issues as well as problem solve new ones. You will be data driven and result oriented.
An ideal candidate for this role will be customer-centric and will have an experience of minimum of 1 -3 years in Coding/Development of Applications in NodeJS/Javascript. The candidate is required to have a B.E/B.Tech/M.Tech/MCA/BCA as a qualification.
Mandatory Skills
Should have good knowledge of Nodejs, Mongodb, Mysql - only backend developer.
Ready to work in night shifts.
Strong in Data structures & algorithms.
Good understanding of ML & NLP.
Solution designing knowledge and experience.
SDLC concepts, waterfall and agile model, team player.
Has the ability to investigate, analyze, visualize, articulate and solve complex problems and concepts and make disciplined decisions based on the available information.
Exposure to toolsets (Jira, Confluence or similar tools) across Requirements documentation, conversation design and Quality assurance.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Strong communication skills to collaborate effectively with cross-geographical teams.
Ability to deconstruct requirements into code logic.
Has experience in Scrum teams.
Ability to multitask and meet tight deadlines.
Has knowledge about Solution Architecture and Integration with Enterprise applications.
Has been involved in Engineering Projects where Customer’s business goals were achieved.
Has high levels of Diligence/Ownership.
Has an idea about Design thinking.
What you’ll do at Yellow.ai.
Leading presence in Client/Management meetings and reviews
Quality/AHT/CSAT metrics management
Contribute ideas and innovations to improve upon existing systems, work processes and procedure.
Ensure the team constantly meets or exceeds Service Level Agreements
Build and manage dashboards/reports for support operations (TTR/AHT/FR/CSAT,etc) based on business needs.
Deliver & Drive support operations metrics (TTR/AHT/FR/C-SAT/TAT's/Documentation etc)
Provide feedback, support and guidelines to the team for improved play
Analyse ticket inflow, aging tickets and number of tickets being closed on daily bases.
Daily, weekly, monthly, and quarterly operations KPI review and management
Analysing customer data to make informed decisions
In close contact with the customer to understand the problem and requirement gathering.
Troubleshoot, debug, and fix the issues as reported by customers and QA in the current deployment.
Development of internal tools/scripts for automation of various tasks.
Sharing customer feedback with the Product team
Mentor/Train new team members.
Create documentation of new issues & solutions.
Our Company's Values
Execute with Clarity & Focus - Pursue objectives with precision and unwavering focus.
Create Customer Success - Create a customer-centric culture that prioritises experience and satisfaction.
Move the Needle Everyday - Drive continuous improvement and make tangible progress each day.
Demonstrate Grit - Exhibit resilience, determination and tenacity in overcoming challenges.
Do More with Less - Maximize productivity and outcome while operating within resource constraints
One Yellow.AI Team - Foster a culture of unity and collaboration across the workforce of Yellow.AI.
yellow.ai provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, colour, religion, gender identity or expression, sex, ****** orientation, national origin, age, disability, genetic information, or marital status in accordance with applicable federal, state and local laws.
💡 Quick Summary
Seeking a career-building opportunity? The Software Engineer | Support position is now open for candidates interested in the Software Developer Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Software Developer Jobs is a plus.
