Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

What You Will Do:
• Participate in an on-call rotation for providing tier-1 production support
• Follow runbooks to troubleshoot any production availability or performance issues and perform root cause analysis
• Work with development staff to implement and monitor cloud infrastructure services
• Provide cloud environment and engineering tooling support to internal teams
• Develop and deliver configuration and deployment automation required for improving the performance, availability, and manageability of our cloud services
• Define and evangelize cloud-related optimizations and best practices to improve reliability and performance

What You Bring to ServiceMax:
• Minimum of 4+ years’ on-call experience working with production cloud environments
• Experience in working with monitoring tools like NewRelic, AppDynamic, DataDog
• Experience in troubleshooting production issues under time pressures
• Experience in working with engineering tools such as Jenkins, Github, WhiteSource, Checkmarx, Sonarqube, etc
• Experience building systems based on cloud technology in AWS environments
• Experience developing cloud automation in one or more technologies such as Terraform, Ansible, CloudFormation, Puppet, and/or Chef
• Experience working in Unix/Linux operating systems and shell scripting
• Demonstrable knowledge of TCP/IP and HTTP protocols
• Experience working with High Availability and Fault Tolerant architectures
• Well-developed analytical skills
• A strong sense of ownership, urgency, and drive
• Ability to work independently and collaboratively
• Familiar with Agile methodologies.

Nice to have skills:
• Experience in frontend or backend application development
• Familiarity with Salesforce Cloud offerings
• Experience working in IaaS and/or PaaS environments.

Nice to have qualifications:
• AWS Certified Solution Architect Associate or Professional
• AWS Certified Developer Professional

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?