23 hours ago
Full–time
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Job description
Role Description: This is a full-time on-site role for an Inside Sales Manager (Software Sales) at DoubleTick. The Inside Sales Manager will be responsible for managing a team of sales representatives, building strong relationships with customers, generating leads, managing accounts, and ensuring customer satisfaction. Responsibilities: • Lead Qualification and Customer Segmentation: Since it's an inside sales role, you'll be given inbound high-intent leads. You will be responsible for qualifying the incoming leads and segmenting them into the right funnel based on their business profile. • Consultative Sales and Use-Case Analysis: We have a hands-on consultative sales process, which means your core KRA will involve in understanding how businesses currently operate, their pain points, and how our tech enablement suite can help them. • Take and Achieve Revenue Targets: Achieve revenue and conversion targets and set up benchmarks with uncapped incentives ranging from Rs 10k/month to Rs 2 Lacs/month (on average). • Product Demonstrations: Conduct group demos, curated 1-on-1 product demonstrations, and consultative webinars or physical sessions to help customers understand the product and how it'll add value to their business. • Building Scalable Processes: You'll be involved in setting up and refining sales processes across multiple 0 to 1s, establishing benchmarks for inputs and outputs. • Product Development: Intelligently absorb all the key requirements/pain points of the users regarding what developments the user wants in the product. This will allow us to improve the stickiness of our solutions in the customer’s business and communicate the information to the product team for nurturing the product. • Retention and Success: Ensure that customers are actively using our platform on an ongoing basis and build a strategy for proactively taking action to re-engage with customers. • Upselling & Cross-selling: Develop strategies around upselling and cross-selling relevant offerings and solutions to customers based on their persona and their use-cases through a consultative sales approach. • Optimize Key Metrics (Conversion Rates, Average Revenue per customer, Annual Recurring Revenue, etc): Take part in achieving the best and benchmarking key metrics that define the holistic growth of both the organization and the individual. You're the best fit if you have: • Bachelor's or Master's degree in Sales, Marketing, or related field • Experience in SaaS or Conversational Commerce space of more than 1 - 2 years • Proven experience in building and maintaining relationships with customers • Experience in managing a team and meeting targets • Ability to develop effective sales strategies and implement them successfully. • Excellent communication and interpersonal skills (both English and Hindi). • Strong customer service skills and a customer-focused mindset. • Good camera presence and public speaking skills. • A liking for talking to people. There is no hard selling in this job. Your role is to come across as smart and friendly to potential businesses (customers) so that they can trust you to help them achieve their business goals through consultative sales. • Tech-savviness and the ability to figure out your way around technology yourself. If you feel that technology is something that you just "get" and you are passionate about it, then this role is for you. • A family business background, or involvement in the same in some capacity, or a natural inclination towards business. • A strong understanding of the sales process, experience with customer satisfaction, the ability to analyze and interpret sales data, and experience with CRM tools is a plus. • An ownership mindset to proactively take initiatives and accomplish tasks. Why Join DoubleTick? - Excellent incentive policy: We offer the best-in-class incentives for the hard work you put in! An excellent Inside Sales Manager can earn up to the monthly CTC or even 2x of the monthly CTC on achieving monthly targets as incentives. - Empowering Individual Expression: We foster an environment where individuals freely take initiatives and express themselves. - Working closely with WhatsApp/Meta in empowering Global Businesses on revolutionizing customer engagement and commerce on the world’s highest engagement and attention communication platform, WhatsApp. - Unbeatable learning curve and first-hand experience of how SaaS org are built and scaled - The Indian software as a service (SaaS) market is expected to grow from $13 billion in 2022 to $25 billion by 2025, $35 billion by 2027, and $50 billion by 2030, according to a report by venture capital firm Bessemer Venture Partners (BVP). - Direct exposure to Conversational AI/Conversational Commerce, Chatbots, Automation, and WhatsApp Commerce landscape. - Open-Door Policy: You can walk up to anyone in the team, and your insights and suggestions will be highly valued. - Ultimate exposure to how global small, medium, and large businesses operate: The job role organically involves understanding the business of potential customers at length, giving you insight into how businesses across industries like retail, ed-tech, D2C, hospitality, automobile, jewelry, and 80+ other industries function. Apply Now to shape the future of Global SMBs by pushing the magic of personal commerce at scale! ???? About Us: QuickSell is a conversational commerce company empowering global brands with scalable personal commerce and relationship-led sales on WhatsApp, with solutions like DoubleTick (an official Meta Tech Partner) and QuickSell app. Started in 2017, we are on a mission to help global Small and Medium Businesses with a comprehensive end-to-end Business Operating System. We aim to provide all high-quality technology and tools necessary for global SMBs to grow, engage, retain, and monetize their customer base effectively on mobile. Backed by investors from Silicon Valley, Info Edge Ventures, BeeNext Asia, and Upekkha, QuickSell powers more than 10,000 businesses (paid subscribers) across 145+ countries, including brands like GRT Jewellers, Raheja Developers, TATA Aig, AdmitKard, Sabyasachi, Tarun Tahiliani, ICRA, BVC Logistics, RS Brothers, Tupperware, Birla Brainiacs, KGK Group, Malabar Diamonds and Gold, etc. About QuickSell App: QuickSell is a sales acceleration commerce suite started in 2017 with the vision to empower businesses to translate conversations into conversions on customer-first channels like WhatsApp through assisted personal commerce. Today, over 7,000 businesses from 109+ countries all over the world use QuickSell to accelerate the process of sharing complete and accurate product information with customers and various business stakeholders, with objectives like dynamic product showcases and bookings via WhatsApp. For more details, check out our website: [https://quicksell.co/] About DoubleTick App: DoubleTick is a mobile-first conversational CRM built on top of WhatsApp Business API to unlock WhatsApp's marketing and sales capabilities. It offers top-notch features, including a central team inbox, bulk broadcasting and analytics, bot studio, commerce and cataloging, chatbots, and role-based access. For more details, check out our website: [https://doubletick.io]. Some of the brands powered by DoubleTick include DG Sharaf UAE, GRT Jewellers, D-Link, Raheja Developers, Sabyasachi, Tarun Tahiliani, ICRA, BVC Logistics, RS Brothers, Tupperware, Birla Brainiacs KGK Group, Walking Tree, CKC Group, Malabar Diamonds and Gold, BVC Logistics, Emerald India, Siroya, SabyaSachi, etc.