Job Description
About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Position Summary & Key Areas Of Responsibility
The Software Support (SWS) Engineer works in partnership with clients, identifying product bugs, advising them how to use product technology and changing configuration setup to meet their business objectives or overcome problems. SWS Engineer needs technical knowledge, needs to be customer oriented and ready to provide quick but quality solution to satisfy customer needs.
RESPONSIBILITIES:
• Delight customers by providing world class technical support. Be firm but courteous and polite while dealing with customers always.
• Enhance customer service by dealing with all incidents professionally.
• Investigate issues (independently or with little help) reported by the customer and Identify product documentation issues, code issues, configuration issues etc.
• Reproduce customer issues and test fixes within NCR lab.
• Debug code to isolate issues.
• Collaborate with other departments like Engineering, Professional Services, Sales etc. to get the issue fixed and delivered to the customer in a timely manner (within SLA).
• Follow NCR incident management process to track issues until closure.
• Own all the customer issues until closure.
• Provide proactive updates to customers and other stakeholders until issue closure.
• Perform proactive follow-up where necessary until issue closure.
• Keep incident lifecycle and status updated via the NCR bug tracking tool until closure.
• Capture analysis and research so that it can be used as a knowledge article by other team members
• Manage multiple issues of differing stages of investigation and priority by understanding business impact and sense of urgency required.
• Perform root cause analysis and document corrective and preventive actions.
• Maintain customer environment within NCR lab.
• Meet customer SLAs as documented in their respective contracts.
• Escalate issues to management in case of roadblocks in resolution.
• Provide 24 X 7 customer support via resource rotation
• Mandatory compliance with NCR's Code of Conduct & Shared Values.
Technical Qualifications
• Knowledge of Web Applications
• Java technologies and relational databases
• Customer support experience
• Knowledge of Tomcat, Webservices SOAP / REST
• A broad understanding of technology – both infrastructure and application
• Understanding of banking domain.
Basic Qualifications
• Bachelor of Science or Master of Science degree in a discipline related to the product technology - usually electrical, mechanical, computer engineering, or computer science
• Minimum of 3 years software related job experience (support/development)
Additional Qualifications
• Good communication skills both written and verbal
• Ability to work effectively in a team environment
• Proactive and positive attitude
• Decision making. Problem solving
• Interpersonal skills
• Attention to detail
• Ability to be focused and a self-starter
• Have a strong desire for quality
• Ability to multi-task
• Tact & diplomacy
• Excited by the challenge of the unknown
• Analytical Skills
• Ability to work flexible working hours
• Willingness to travel at short notice as required
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, ****** orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Position Summary & Key Areas Of Responsibility
The Software Support (SWS) Engineer works in partnership with clients, identifying product bugs, advising them how to use product technology and changing configuration setup to meet their business objectives or overcome problems. SWS Engineer needs technical knowledge, needs to be customer oriented and ready to provide quick but quality solution to satisfy customer needs.
RESPONSIBILITIES:
• Delight customers by providing world class technical support. Be firm but courteous and polite while dealing with customers always.
• Enhance customer service by dealing with all incidents professionally.
• Investigate issues (independently or with little help) reported by the customer and Identify product documentation issues, code issues, configuration issues etc.
• Reproduce customer issues and test fixes within NCR lab.
• Debug code to isolate issues.
• Collaborate with other departments like Engineering, Professional Services, Sales etc. to get the issue fixed and delivered to the customer in a timely manner (within SLA).
• Follow NCR incident management process to track issues until closure.
• Own all the customer issues until closure.
• Provide proactive updates to customers and other stakeholders until issue closure.
• Perform proactive follow-up where necessary until issue closure.
• Keep incident lifecycle and status updated via the NCR bug tracking tool until closure.
• Capture analysis and research so that it can be used as a knowledge article by other team members
• Manage multiple issues of differing stages of investigation and priority by understanding business impact and sense of urgency required.
• Perform root cause analysis and document corrective and preventive actions.
• Maintain customer environment within NCR lab.
• Meet customer SLAs as documented in their respective contracts.
• Escalate issues to management in case of roadblocks in resolution.
• Provide 24 X 7 customer support via resource rotation
• Mandatory compliance with NCR's Code of Conduct & Shared Values.
Technical Qualifications
• Knowledge of Web Applications
• Java technologies and relational databases
• Customer support experience
• Knowledge of Tomcat, Webservices SOAP / REST
• A broad understanding of technology – both infrastructure and application
• Understanding of banking domain.
Basic Qualifications
• Bachelor of Science or Master of Science degree in a discipline related to the product technology - usually electrical, mechanical, computer engineering, or computer science
• Minimum of 3 years software related job experience (support/development)
Additional Qualifications
• Good communication skills both written and verbal
• Ability to work effectively in a team environment
• Proactive and positive attitude
• Decision making. Problem solving
• Interpersonal skills
• Attention to detail
• Ability to be focused and a self-starter
• Have a strong desire for quality
• Ability to multi-task
• Tact & diplomacy
• Excited by the challenge of the unknown
• Analytical Skills
• Ability to work flexible working hours
• Willingness to travel at short notice as required
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, ****** orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes
💡 Quick Summary
Seeking a career-building opportunity? The Software Support Engineer position is now open for candidates interested in the Software Developer Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Software Developer Jobs is a plus.
