Job Description
Technical Support Executive - 02
Job Description:-
· Taking Ownership of customer issues reported and seeing problems through solution
· Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
· Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
· Track computer system issues through to resolution, within agreed time limits
· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
· Properly escalate unresolved issues to appropriate internal teams (e.g. tech. team)
· Provide prompt and accurate feedback to customers
· Ensure all issues are properly logged
· Prioritize and manage several open issues at one time
· Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Required skills:-
· Should have experience in troubleshooting windows, MAC, and Linux operation system
· Having good knowledge of PowerShell script and Bash script
· Knowledge of antivirus, firewall, proxy, VPN, etc.
· Good understanding of computer systems, mobile devices, and other tech products
· Ability to diagnose and troubleshoot basic technical issues
· Familiarity with remote desktop applications and help desk software
· Excellent problem-solving and communication skills
· Ability to provide step-by-step technical help, both written and verbal
· Bachelor’s degree in Information Technology, Computer Science or a relevant field
· Having knowledge of software development would be added advantage
Job Type: Full-time
Salary: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Health insurance
Paid time off
Provident Fund
Day range:
Monday to Friday
Shift:
Day shift
Ability to commute/relocate:
Capital Mall , Bhopal - 462026, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Technical support: 1 year (Required)
total work: 1 year (Preferred)
Language:
English (Preferred)
Job Description:-
· Taking Ownership of customer issues reported and seeing problems through solution
· Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
· Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
· Track computer system issues through to resolution, within agreed time limits
· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
· Properly escalate unresolved issues to appropriate internal teams (e.g. tech. team)
· Provide prompt and accurate feedback to customers
· Ensure all issues are properly logged
· Prioritize and manage several open issues at one time
· Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Required skills:-
· Should have experience in troubleshooting windows, MAC, and Linux operation system
· Having good knowledge of PowerShell script and Bash script
· Knowledge of antivirus, firewall, proxy, VPN, etc.
· Good understanding of computer systems, mobile devices, and other tech products
· Ability to diagnose and troubleshoot basic technical issues
· Familiarity with remote desktop applications and help desk software
· Excellent problem-solving and communication skills
· Ability to provide step-by-step technical help, both written and verbal
· Bachelor’s degree in Information Technology, Computer Science or a relevant field
· Having knowledge of software development would be added advantage
Job Type: Full-time
Salary: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Health insurance
Paid time off
Provident Fund
Day range:
Monday to Friday
Shift:
Day shift
Ability to commute/relocate:
Capital Mall , Bhopal - 462026, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Technical support: 1 year (Required)
total work: 1 year (Preferred)
Language:
English (Preferred)
💡 Quick Summary
Seeking a career-building opportunity? The Software Support Executive position is now open for candidates interested in the Operations Executive Jobs sector. This role in Zenstack Pvt. ltd., Bhopal offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
