Job Description
Primary Skill or Must have Skills :
Incident Management, Infrastructure Monitoring, SolarWinds Monitoring
Experience of handling Major Incident Management bridges
Secondary Skill or Good to have skills :
Accurate JD
Responsible for implementation, execution, governance, reporting and coordination of Incident Management process across all internal and external support groups and Customer stakeholders to ensure resolution of all priority of incidents within the agreed response and resolution timelines.
• Responsible for the end-to-end management of all IT major incidents
• Leading, driving the incident bridges for quicker resolution by engaging relevant stakeholders.
• Ensuring all relevant information is captured as part of the incident triaging, workarounds / resolution.
• Liaise with various support teams as necessary.
• Responsible for Post Incident review.
• Work with Technical teams on the RCA documentation.
• Righteous Communication Verbal / Written
Incident Management, Infrastructure Monitoring, SolarWinds Monitoring
Experience of handling Major Incident Management bridges
Secondary Skill or Good to have skills :
Accurate JD
Responsible for implementation, execution, governance, reporting and coordination of Incident Management process across all internal and external support groups and Customer stakeholders to ensure resolution of all priority of incidents within the agreed response and resolution timelines.
• Responsible for the end-to-end management of all IT major incidents
• Leading, driving the incident bridges for quicker resolution by engaging relevant stakeholders.
• Ensuring all relevant information is captured as part of the incident triaging, workarounds / resolution.
• Liaise with various support teams as necessary.
• Responsible for Post Incident review.
• Work with Technical teams on the RCA documentation.
• Righteous Communication Verbal / Written
💡 Quick Summary
Seeking a career-building opportunity? The Solaris Administrator position is now open for candidates interested in the Database Administrator sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Database Administrator is a plus.
