Solution Architect – Digital Commerce

Job description

About the Company A leading Australian business undergoing a major digital transformation is seeking a Solution Architect to drive the evolution of its e-commerce platform, customer portal, CRM, and omnichannel experience.

We are seeking an experienced Solution Architect with expertise in driving large e-commerce multi/omni-channel implementations using a Digital Experience Platform.

About the Role

The Solution Architect will design and implement scalable, secure, and customer-focused digital platforms that support seamless interactions across e-commerce, identity management, and customer relationship management systems.

Key Responsibilities:

Lead the design and architecture of the company's e-commerce and self-service platform;

Drive CRM transformation using Microsoft Dynamics 365, ensuring seamless integration with customer engagement platforms;

Develop omnichannel solutions, integrating web, mobile, chat, and contact center technologies;

Establish API-first and microservices-based architecture for scalable integrations across digital platforms;

Collaborate with business and technology stakeholders to align solutions with strategic objectives;

Ensure best practices in security, compliance, and resilience for customer-facing applications;

Mentor development teams and IT engineers on digital architecture best practices.

Skills and Experience Required (Essential):

E-Commerce and Omnichannel Experience: Experience leading large-scale digital commerce platform transformations;

Knowledge of digital experience platforms such as Optimizely, Sitecore, Adobe Experience Manager, or Salesforce Experience Cloud;

Strong understanding of customer self-service, omnichannel commerce, and transactional systems.

Customer Identity & Access Management (Nice to have):

Hands-on experience with Microsoft Entra External ID (Azure AD B2C) or equivalent CIAM solutions (Okta, Auth0, ForgeRock, Ping Identity);

Strong understanding of SSO, MFA, authentication security, and fraud detection.

CRM & Customer Engagement (Nice to have):

Experience in Microsoft Dynamics 365 (Sales, Service, or Marketing);

Knowledge of Power Platform (Power Automate, Power Apps) is a plus;

Experience integrating CRM with e-commerce and customer engagement platforms.

Cloud & API-Driven Architecture (Essential):

Strong experience with Microsoft Azure, API Management, and event-driven architectures;

Expertise in microservices, API-first design, and cloud-based integration patterns.

Security, Compliance & Resilience (Essential):

Experience implementing Zero Trust security models, IAM governance, and customer data privacy standards (GDPR, PCI-DSS);

Ability to design scalable and high-availability customer platforms.

Leadership & Stakeholder Engagement (Essential):

Strong ability to translate technical concepts into business outcomes;

Experience leading enterprise-wide digital transformation projects;

Ability to mentor and guide IT teams on best practices in digital architecture.